Darren Boone
Raleigh,NC
Summary
Customer-focused IT Support professional with hands-on experience troubleshooting computers, optimizing system performance, configuring software, and providing technical clients. Experienced in diagnosing technical issues, documenting solutions, supporting end users, and learning new technologies quickly. Strong communication and problem-solving skills developed through freelance technical projects and customer-facing roles. Seeking a Remote IT Help Desk or Technical Support position.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Generator & Appointment Coordinator
American Residential Services
Raleigh, NC
10.2025 - 07.2026
- Managed customer information using digital business software and internal databases.
- Coordinated appointment schedules to optimize client flow and resource allocation.
- Managed client communications to ensure timely updates and confirmations.
- Maintained accurate customer records and appointment scheduling.
- Documented customer interactions and service requests.
- Coordinated communication between customers and field technicians.
- Resolved customer concerns while ensuring accurate information management.
- Worked across multiple software systems in a fast-paced environment.
Team Lead
Panera Bread
Raleigh, NC
08.2021 - 10.2025
- Led team in daily operations, ensuring high-quality service and product consistency.
- Trained and mentored new staff, enhancing team efficiency and customer satisfaction.
- Streamlined workflow processes to optimize speed and reduce wait times during peak hours.
- Coordinated inventory management, maintaining stock levels to prevent shortages and overages.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored stock levels and reported discrepancies to management promptly.
- Trained new staff on proper stocking techniques and company policies effectively.
Delivery Driver
Domino's Pizza
Raleigh, NC
07.2020 - 01.2021
- Delivered orders efficiently, ensuring customer satisfaction and accurate order fulfillment.
- Managed time effectively to meet tight delivery schedules while maintaining safety protocols.
- Navigated local routes proficiently, optimizing travel times and reducing fuel consumption.
- Assisted in training new drivers on delivery processes, company policies, and customer service standards.
Technical Support (Troubleshooting)
Freelance
Raleigh, NC
01.2017 - Current
- Diagnosed and resolved Windows software and performance issues.
- Utilized diagnostic tools and software to identify and resolve equipment malfunctions promptly.
- Implemented process improvements that reduced downtime and increased service reliability.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Optimized computer performance through system maintenance and configuration.
- Installed, configured, and updated software applications.
- Assisted clients with technical troubleshooting and software setup.
- Researched technical issues and implemented effective solutions.
- Created documentation and organized digital assets for client projects.
- Managed multiple technical projects while meeting deadlines.
- Explained technical concepts to clients with varying levels of computer knowledge.
- Maintained reliable communication throughout project lifecycles.
- Consistently met project deadlines through diligent time management and prioritization of tasks.
Audio Recording Engineer
Freelance
Raleigh, NC
03.2017 - Current
- Engineered high-quality recordings across diverse genres, ensuring optimal sound fidelity and clarity.
- Operated industry-standard recording equipment and software, enhancing workflow efficiency during sessions.
- Developed customized audio processing techniques to elevate overall production quality for various projects.
- Conducted thorough sound checks to ensure optimal acoustics, minimizing potential issues during live recordings.
- Expanded studio capabilities by researching, recommending, and implementing new equipment and software upgrades.
- Satisfied clients'' specifications with precise attention to detail during the final stages of mastering.
Education
North Carolina Central University
Durham, NCHigh School Diploma -
Wakefield High School
Raleigh, NC06-2015
Skills
- Operating Systems & Software
- Microsoft Windows
- Microsoft Office 365
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Technical Troubleshooting
- Computer Optimization
- Software Installation
- Software Configuration
- Technical Documentation
- Email Support
- Password Assistance
- System Maintenance
- Customer Service
- Problem Solving
- Critical Thinking
- Organization
- Time Management
- Client communication
- Continual learning
- File organization
Certification
- Google Data Analytics Professional Certificates (Coursera)
- Foundations: Data, Data Everywhere
- Ask Questions to Make Data-Driven Decisions
- Prepare Data for Exploration
Languages
Spanish
Limited Working
Timeline
Lead Generator & Appointment Coordinator
American Residential Services
10.2025 - 07.2026
Team Lead
Panera Bread
08.2021 - 10.2025
Delivery Driver
Domino's Pizza
07.2020 - 01.2021
Audio Recording Engineer
Freelance
03.2017 - Current
Technical Support (Troubleshooting)
Freelance
01.2017 - Current
North Carolina Central University
High School Diploma -
Wakefield High School