Treyvon Johnson
Austin,TX
Overview
5
5
years of professional experience
Work History
Airport Customer Service Agent
Rodney Wayne
11.2023 - Current
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used [Software] to prepare pre-departure and post-departure reports and passenger manifests.
Whataburger Manager
SAM RORTHY
11.2022 - 09.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Home Goods
Martha
09.2023 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Sonic (TEAM Lead)
Journey
03.2020 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
Panda Express (Team Lead Manager0
Kathy Ireland
01.2022 - 07.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
Texas State Technical College - Waco
Waco, TX05.2024
High School Diploma -
Crockett High School
Austin, TXSkills
- Attention to detail
- Team collaboration
- Baggage handling understanding
- Daily Reports
- Transportation Information
- Team Leadership
- Special Needs Assistance
- Excellent interpersonal skills
- Effective problem-solving
- Lost luggage handling
- Emergency response readiness
- Gate assignment coordination
- Time management expertise
- Organizational skills
- Disability assistance experience
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Affiliations
- Society of Human Resource Management
- Association of Information Technology Professionals
Timeline
Airport Customer Service Agent
Rodney Wayne
11.2023 - Current
Home Goods
Martha
09.2023 - 11.2023
Whataburger Manager
SAM RORTHY
11.2022 - 09.2024
Panda Express (Team Lead Manager0
Kathy Ireland
01.2022 - 07.2022
Sonic (TEAM Lead)
Journey
03.2020 - 10.2022
High School Diploma -
Texas State Technical College - Waco
High School Diploma -
Crockett High School