Tri nguyen
grayson,Georgia
Summary
A seasoned leader with a proven track record at Tc&b Farm, I excel in enhancing operational efficiency and team performance. Skilled in small business operations and fostering high-performing teams, I've significantly boosted customer satisfaction and achieved notable cost savings through strategic improvements and effective staff training.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Tc&b Farm
11.2017 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Manager
Daisy's Nails and Spa
02.2014 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Supervisor of Operations
Osram Sylvania
10.2010 - 05.2013
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Group Leader
Osram Sylvania
02.2008 - 03.2010
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Achieved significant cost savings by identifying and eliminating inefficiencies in production process.
Education
Associate of Science - BUSSINESS ADMINISTRATION
HESSER COLLEGE
Manchester, NH05-2018
High School Diploma -
Central High School
Manchester, NH06-1995
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Marketing
- Hiring and staffing
- Employee motivation
- Recruitment
- Teamwork
- Multitasking
- Staff training
- Improve performance
- Supervision and training
Accomplishments
Willing to learn new on the new jobs
Hard worker
Certification
B
Languages
Vietnamese
Native or Bilingual
Timeline
Owner
Tc&b Farm
11.2017 - 06.2024
Manager
Daisy's Nails and Spa
02.2014 - 03.2015
Supervisor of Operations
Osram Sylvania
10.2010 - 05.2013
Group Leader
Osram Sylvania
02.2008 - 03.2010
Associate of Science - BUSSINESS ADMINISTRATION
HESSER COLLEGE
High School Diploma -
Central High School
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