Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Triana Smith

New Haven

Summary

Professional with experience in customer service and team collaboration, adept at resolving complaints and escalating issues to management when necessary. Maintained accurate records of tasks assigned to team members, ensuring progress was tracked effectively. Developed strong relationships with customers by providing tailored solutions to their concerns, contributing to improved customer satisfaction. Demonstrated effective communication skills by relaying valuable feedback to marketing teams, enhancing service offerings.

Overview

7
7
years of professional experience

Work History

OR Associate Lead

Yale New Haven Health System
New Haven
04.2022 - Current
  • Resolved customer complaints and escalated issues tomanagement when necessary.Maintained up-to-date records of all tasks assigned to team members and their progress towards completion.
    Maintained positive working relationship with fellow staff and management.

Customer Service Representative

Apple
New Haven
10.2019 - 03.2022
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Relayed productive customer feedback to marketing teams.

Customer Service Representative

DSW Shoe Warehouse
North Haven
05.2018 - 09.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Excelled in exceeding daily credit card application goals.

Education

Associate of Science - Liberal Arts And Sciences

Gateway Community College
New Haven, CT
05-2028

High School Diploma -

Hamden High School
Hamden, CT
06-2018

Skills

  • Good Work Ethic
  • First Aid/CPR
  • Active Listening
    Friendly, Positive Attitude
  • PPE Use
    Relationship Building
  • People Skills
  • Operating Room Bed Training
  • Picking of Supplies
  • Task Prioritization
  • Excellent Communication
    Attention to Detail
  • Customer service

References

References available upon request.

Timeline

OR Associate Lead

Yale New Haven Health System
04.2022 - Current

Customer Service Representative

Apple
10.2019 - 03.2022

Customer Service Representative

DSW Shoe Warehouse
05.2018 - 09.2019

Associate of Science - Liberal Arts And Sciences

Gateway Community College

High School Diploma -

Hamden High School
Triana Smith