Tricezette Bishop
Houston,TX
Summary
Experienced Customer Service Representative bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Google Operations Center
08.2021 - Current
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies.
- Managed approximately 60-70 incoming calls, emails and faxes per day from customers.
Data Entry/Account Administrative Representative
Apple
07.2018 - 08.2021
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Processed over 3,000 customer orders per month, including payment logs and refunds.
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
Operation Specialist
United States Navy
07.2013 - 07.2018
- Patrolled areas and controlled access for authorized personnel, demonstrating attention to detail and security awareness
- Trained 32 new team members in organizing and executing tactical training, which lead to 40 percent improvement in team readiness.
- Executed ships force protection efforts and pre-deployment certification programs, ensuring readiness and compliance with regulations
- Prepared operation plans and orders to support security of resources and installations, showcasing organizational and planning skills
- Interpreted and evaluated tactical situations, demonstrating problem solving abilities in dynamic environments
- Scheduled and organized meetings with internal and external stakeholders, facilitating effective collaboration and communication.
Education
MBA - Business Management
National University
La Jolla, CA06.2023
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Complaint resolution
- Report Generation
- Call Management
Timeline
Customer Service Supervisor
Google Operations Center
08.2021 - Current
Data Entry/Account Administrative Representative
Apple
07.2018 - 08.2021
Operation Specialist
United States Navy
07.2013 - 07.2018
MBA - Business Management
National University
Similar Profiles
Srikanth LankadasariSrikanth Lankadasari
Cloud Engineer Associate at Google Operations Center, GoogleCloud Engineer Associate at Google Operations Center, Google
Gowtham MadanalaGowtham Madanala
CUSTOMER ADVOCATE SENIOR ASSOCIATE at GOOGLE ADS & GMB, GOOGLE OPERATIONS CENTERCUSTOMER ADVOCATE SENIOR ASSOCIATE at GOOGLE ADS & GMB, GOOGLE OPERATIONS CENTER
Priya BograPriya Bogra
Digital Marketing & Research Senior Associate at Google Operations Center, GoogleDigital Marketing & Research Senior Associate at Google Operations Center, Google
CHETHAN KUMAR K.RCHETHAN KUMAR K.R
Training Delivery Senior Specialist, GOC at Google Operations CenterTraining Delivery Senior Specialist, GOC at Google Operations Center
Angelica MyersAngelica Myers
Customer Service Representative at ASC HoustonCustomer Service Representative at ASC Houston