Tricia Anthony
Parma,OH
Summary
Versatile and dynamic, with a proven track record at Mr. Divots Sports Bar, I excel in hospitality service expertise and quality control. Skilled in guest engagement and shift management, I've consistently enhanced customer satisfaction and operational efficiency. My strong work ethic and exceptional customer service abilities have fostered significant achievements in fast-paced environments.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Mr. Divots Sports Bar
03.2020 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Line Cook/Management Trainee
Fat Head's Brewing
04.2021 - 02.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Bar Manager
Rustic Pub
12.2018 - 03.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
Warehouse Associate
Darice, Inc.
07.2016 - 07.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Fabrication Welder and Brazer
Brite Brazing Division
03.2014 - 07.2016
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Maintained clean and organized work area to prevent workplace accidents.
- Read and followed blueprints and weld diagrams.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Consistently met or surpassed production targets while maintaining an unwavering commitment to safety and quality standards.
Education
GED -
Midpark High School
7000 Paula Dr. Middleburg Heights, OH 4413002-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Quality control
- Shift management
Timeline
Line Cook/Management Trainee
Fat Head's Brewing
04.2021 - 02.2023
Server/Bartender
Mr. Divots Sports Bar
03.2020 - 11.2024
Bar Manager
Rustic Pub
12.2018 - 03.2021
Warehouse Associate
Darice, Inc.
07.2016 - 07.2018
Fabrication Welder and Brazer
Brite Brazing Division
03.2014 - 07.2016
GED -
Midpark High School
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