Summary
Overview
Work History
Education
Skills
References
Timeline
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Tricia Asbridge

Memphis,TN

Summary

Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

DSS Support Specialist

Sedgwick CMS
Memphis, TN
10.1998 - Current
  • Documented customer inquiries and resolutions in a ticketing system.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Provided guidance to junior members of the team on best practices.
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • Maintained positive working relationship with fellow staff and management.
  • Provided technical support to customers via phone and email.

Education

Associates in Accounting - Accounting

State Tech Institute
Memphis, TN
05-1996

Skills

  • Support Services
  • Data Compiling
  • Application Support
  • New Policies Processing
  • Policy Evaluation
  • Customer Service
  • Data Entry
  • Microsoft Office
  • 10-Key Touch
  • Financial Transactions

References

References available upon request.

Timeline

DSS Support Specialist

Sedgwick CMS
10.1998 - Current

Associates in Accounting - Accounting

State Tech Institute

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Tricia Asbridge