Tricia Bish
Erie,PA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
Gabes, Gabriel Brothers
09.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Gabe’s
Erie, PA
05.2015 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Merchandise Supervisor
Gabe’s
Erie, PA
07.2013 - 05.2015
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Department Manager
Gabe's
Erie, PA
04.2005 - 07.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Service Desk Representative
Gabe’s
Erie, PA
04.2003 - 04.2005
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate Degree In Medical Assisting - Medical
Tri-State Business Institute
Erie, PASkills
- Problem-Solving
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Shift Scheduling
- Inventory Control
- POS Systems
- Goals and performance
- Team Building and Leadership
- Operations Management
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Staff Management
- Work Planning and Prioritization
- Documentation And Reporting
- Strategic thinker
- Payroll Management
- Loss Prevention Procedures
- Retail Merchandise Quality Standards
- Performance Reviews
- Leading Staff Meeting
- Merchandise planning
- Delegating Work
- Talent Recruitment
- Decision-Making
Timeline
Store Manager
Gabes, Gabriel Brothers
09.2019 - Current
Assistant Manager
Gabe’s
05.2015 - 09.2019
Merchandise Supervisor
Gabe’s
07.2013 - 05.2015
Department Manager
Gabe's
04.2005 - 07.2013
Service Desk Representative
Gabe’s
04.2003 - 04.2005
Associate Degree In Medical Assisting - Medical
Tri-State Business Institute
Similar Profiles
Jeanne CramerJeanne Cramer
Materials Handler at Gabes, Gabriel BrothersMaterials Handler at Gabes, Gabriel Brothers
Linda ShreveLinda Shreve
Front End Supervisor at Gabes, Gabriel BrothersFront End Supervisor at Gabes, Gabriel Brothers
Amanda DaytonAmanda Dayton
Sales Floor Associate at Gabes, Gabriel BrothersSales Floor Associate at Gabes, Gabriel Brothers