Tricia Conrad
Fairmont ,WV
Summary
Results-driven professional with extensive experience in managing multi-franchise operations. Renowned for implementing effective process improvements and maintaining high employee engagement. Aiming to leverage strong communication and evaluation skills to drive operational excellence.
Overview
22
22
years of professional experience
Work History
Multi Team Leader
H&R Block - Corporate
Fairmont, WV
01.2023 - Current
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Led team to ensure project deadlines were met consistently.
- Implemented process improvements to streamline daily operations effectively.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
District General manager
H&R Block - Franchise
Fairmont , WV
01.2005 - 01.2023
- Oversaw daily operations across multiple franchise locations.
- Managed budget allocation and resource distribution, ensuring optimal resource utilization across franchise locations.
- Analyzed performance metrics to identify areas for improvement.
- Identified underperforming stores, developing targeted action plans to enhance performance and drive sales.
- Resolved customer complaints efficiently and effectively.
- Recruited, hired, trained, coached, motivated, evaluated and disciplined personnel.
- Assessed staffing needs throughout the district in order to ensure adequate coverage.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with company policies and industry regulations.
- Ensured compliance with company policies, procedures and standards of operation.
- Participated in industry events and conferences in order to stay abreast of best practices.
- Reviewed employee performance evaluations, providing actionable feedback to foster development and improve team effectiveness. Evaluated and provided feedback.
Education
Some College (No Degree) - Basic Law Enforcement
Statesville Community College
Statesville, NCSkills
- Process improvement
- Team delegation
- Problem solving
- Data analysis
- Documentation and reporting
- Overseeing daily activities
- Team motivation
- Performance metrics analysis
- Verbal and written communication
- Team performance assessment
Affiliations
- Assisted in the Buy Back from H&R Block Franchise to H&R Block Corporate
Timeline
Multi Team Leader
H&R Block - Corporate
01.2023 - Current
District General manager
H&R Block - Franchise
01.2005 - 01.2023
Some College (No Degree) - Basic Law Enforcement
Statesville Community College