Tricia England
East Peoria,Illinois
Summary
Over 20 years in customer service and the sales oriented field. I have demonstrated the ability to successfully manage people and clients through complex situations such as my experience of leading clients through real estate processes. Working through the home sale process as well as a claims facilitator has made me great at collaborating with others to achieve the common goal at hand. My vast knowledge of customer service, claim handling and sales, throughout the positions that I have held,would make me an excellent fit for this position and asset to Erie Insurance.
Overview
21
21
years of professional experience
Work History
Real Estate Agent
Professional Leasing & Real Estate Services
East Peoria, IL
05.2022 - Current
- Advises clients on market conditions, prices, mortgages, legal requirements and related matters.
- Develops networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiates purchase agreements and contracts with buyers and sellers.
- Manages marketing strategies for properties including advertising campaigns and open houses.
- Administers real estate transactions from initiation to closing.
Claims Facilitator
Erie Insurance
East Peoria, IL
07.2020 - 07.2021
- Processed first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
- Handled inquiries from Policyholders, Agents, insurance carriers, claimants and others.
- Entered loss information into claims system.
- Prepared correspondence, forms and related materials.
Real Estate Agent
Traders Realty
Peoria, IL
01.2013 - 02.2015
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Successfully guided home buyers and sellers through sales and purchase of properties in relation to the local market conditions
- Prepared and interpreted legal documents including listing and sales contracts
- Acted as a liaison with escrow companies, lenders, home inspectors, and pest controllers
- Ensured terms and conditions of agreements were met.
Assistant Bar Manager
Weaver Ridge Golf Course
Peoria, IL
06.2003 - 08.2014
- Helped develop a training manual and training of new employees
- Key holder responsible for securing lock up of building at night
- Was In charge of daily deposits and counting money for all of waitstaff at shift end
- Responsible for booking reservations and making sure that private rooms were booked accordingly and set up correctly
- Tracked inventory, worked with liquor and beer representatives to maintain stock, order accordingly and in advance for special occasions (weddings, golf outings, holiday parties etc.)
Education
Bachelor of Science: Communications-Advertising, Business-Marketing -
Bradley University
Skills
- Staff training and development
- Marketing and sales experience
- Inventory review and control
- Attention to complex detail
- Flexibility/Adaptability
- Contract negotiation experience
- Client relationship management
- Sales Presentations
Timeline
Real Estate Agent
Professional Leasing & Real Estate Services
05.2022 - Current
Claims Facilitator
Erie Insurance
07.2020 - 07.2021
Real Estate Agent
Traders Realty
01.2013 - 02.2015
Assistant Bar Manager
Weaver Ridge Golf Course
06.2003 - 08.2014
Bachelor of Science: Communications-Advertising, Business-Marketing -
Bradley University
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