Tricia Ewald
West Palm Beach,FL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs during my team lead. Experience with proper record keeping, insurance verification, and documentation, fast-paced environments, and adaptability to last-minute changes. Thrives under pressure, and is an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to the company and personal growth. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Scheduling TL Ins Verf ER Registrar Some IT
Baptist Health Corporate & Bethesda West ED
Boynton Beach, FL
11.2000 - Current
- Kept track of patient wait times in order to ensure timely treatment was provided.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Ensured that all required documentation was completed prior to a patient's departure from the Emergency Room area.
- Completed relevant insurance and other claim forms.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Provided customer service by addressing complaints or concerns from patients or families.
- Answered phone calls promptly and directed them to the appropriate person or department as needed.
- Ensured accuracy of all appointment records in the system.
- Prepared daily summaries of scheduled appointments for review by management team members.
- Inputted patient demographics and other relevant data accurately and efficiently.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with nursing staff on admission processes for new arrivals to the ER.
- Assisted with registering incoming ER patients into the computer system.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Performed administrative tasks such as filing documents, scanning charts, photocopying forms.
- Greeted patients and visitors in a professional manner.
- Interviewed patients to complete case histories and intake forms.
- Reviewed and updated daily patient schedules to ensure efficient workflow.
- Assisted in training new employees on scheduling operations and processes.
- Communicated effectively with clinical staff about upcoming appointments and changes in availability.
- Resolved any scheduling issues or discrepancies as they arose.
- Provided support to medical staff with scheduling needs and inquiries.
- Participated in credit and collections activities.
- Greeted guests and vendors to assist in navigating space.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with various departments to resolve conflicts between schedule requests.
- Reserved and managed meeting room availability.
- Updated electronic health record systems with new patient information prior to their visit.
- Encouraged and improved cross-department internal communication.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Developed protocols for managing overbookings and under bookings.
- Followed up with no-show appointments via phone call or email reminder.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated with insurance companies to verify coverage for scheduled procedures.
- Performed data entry tasks and maintained accurate records of patients' appointments.
- Created reports of patient visits, cancellations, wait times, and other scheduling metrics.
- Offered reception coverage to relieve staff during absences or breaks.
- Answered phones and routed voicemails to respective employees.
- Managed incoming calls from patients seeking appointments or requesting changes to existing ones.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Analyzed key performance indicators to identify effective strategies.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Verified patient insurance benefits and obtained necessary authorizations from insurance or physician offices.
- Verified the need for referrals or authorizations for tests and procedures with insurance companies or physician offices.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Performed system backups and restores as required.
- Resolved hardware issues including replacing parts as necessary.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Participated in team meetings to discuss project status updates.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided training sessions for end users on how to use various software programs.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
Education
Some College (No Degree) - Nursing-decided not to continue
Straighterline On-Line Courses And PBSC
Lake Worth, FLSkills
- Compassionate patient care
- Healthcare ethics
- Teaching
- Rapid decision making
- Workflow management
- Employee engagement
- Strategic planning
- Customer focus
- Influencing skills
- Employee training
- Relationship building
- Client communication
- Attention to detail
- Task delegation
- Schedule management
- Conflict resolution
- Coaching and mentoring
- Deadline management
- Complaint resolution
Affiliations
Apart from working in the hospital setting, I have been doing cosmetology for over 20 years, and I like to travel, play golf, and shop After that, I relaxed and watched crime-solving programs.
Accomplishments
Started at Bethesda East in 2000 as a HUC in the ER, and then transferred to Central Scheduling in 2003. Became the IS Liaison in 2014, changed name to TL in 2018, and in 2019. I have always thought about trying to change my field to nursing, and I decided to try to get into the program transferred over to West Ed as a registrar
References
References available upon request.
Timeline
Scheduling TL Ins Verf ER Registrar Some IT
Baptist Health Corporate & Bethesda West ED
11.2000 - Current
Some College (No Degree) - Nursing-decided not to continue
Straighterline On-Line Courses And PBSC