Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tricia Flowers

Bismarck

Summary

Dedicated Patient Access Representative with expertise in patient registration, insurance verification, and HIPAA compliance. Committed to delivering exceptional customer service and efficient appointment scheduling.

Overview

4
4
years of professional experience

Work History

Patient Access Representative/Receptionist

Skin Win Dermatology
Bismarck
11.2025 - Current
  • Collected patient information and verified insurance details accurately.
  • Greeted patients warmly and assisted with check-in procedures.
  • Answered phone calls promptly and addressed patient inquiries professionally.
  • Scheduled appointments efficiently using electronic health record systems.
  • Provided support to patients navigating billing and insurance questions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Processed patient responsibility estimate determined by insurance at pre-registration.

Patient Access Representative

Sanford Health Walk in Clinic/Urgent Care
Bismarck
02.2022 - 11.2025
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phone calls and addressed patient inquiries professionally.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Maintained a clean and organized reception area for optimal service.
  • Scanned documents into electronic medical records system.

Education

High School Diploma -

Lyman High School
Orlando, FL

Skills

  • Patient registration
  • Appointment scheduling
  • Insurance verification
  • HIPAA compliance
  • Medical terminology
  • Attention to detail
  • Effective communication
  • Customer service

Timeline

Patient Access Representative/Receptionist

Skin Win Dermatology
11.2025 - Current

Patient Access Representative

Sanford Health Walk in Clinic/Urgent Care
02.2022 - 11.2025

High School Diploma -

Lyman High School

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Tricia Flowers