Tricia Gay

Lugoff,SC

Summary

Experienced professional with a strong background in training and development. Expertise in identifying training needs and designing tailored solutions for a variety of learners and groups. Proven track record of success in implementing effective training strategies, utilizing both traditional and digital methods. Excellent communication skills and extensive experience in data analysis. Collaborative approach to problem-solving with development teams. Possesses exceptional interpersonal skills and committed to fostering positive relationships with employees and stakeholders.

Work History

Quality Assurance Analyst Manager/Sales Coach

Sonic Automotive

Responsible for evaluating call quality and sales performance
Responsible for analyzing data and then applying trends to aid in training, coaching and employee development programs for 60-100 employees
Assisted Vice President and Director in designing an effective evaluation and performance management software
Coached over 50-100 employees to achieve/exceed sales goals and which contributed to increased profits and high retention rates

BCBS Team Lead- Benefits Verification

Conduent

Managed a team of 20+ employees by motivating, coaching, counseling, training, recognizing/rewarding and problem solving
Effectively and expeditiously handled/assisted with customer service escalations
Ensuring excellence in service and performance

Education

M.S. - Human Resources Strategic MGMT

Bellevue University

05.2025

B.A. - Organizational Communication

University of Arizona

01.2005

Skills

HR Software
Interviewing/Recruitment
Scheduling
Data Analysis
Process Implementation
Sales coaching/Training
Leadership

Strategic thinking
High emotional intelligence
Multi-tasking
Proficient in Word and Google docs
Collaboration and communication
Call Monitoring

Accomplishments

Promoted to Quality Assurance/Sales coach within 6 months due to outstanding work performance.
Developed advanced training courses for continuous learning.
Increased productivity by implementing several process improvements.

Affiliations

SHRM Member (2024)

Timeline