Shemar Graham
Trenton
Work Preference
Summary
Goal-oriented Store Manager experienced in retail operations, sales, and team leadership. Achieved significant improvements in store performance through effective recruitment, training, and management of associates, leading to increased sales and enhanced customer satisfaction. Focused on driving revenue growth and operational efficiency while fostering a motivated and high-performing team.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Five Below
Lawrence
09.2024 - Current
- Trained and supervised staff to elevate customer service standards.
- Established inventory management systems to optimize stock control.
- Oversaw daily operations to enhance store efficiency.
Store Manager Trainee
Walmart
02.2022 - 05.2026
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Built connections and nurtured relationships with customers to enhance overall shopping experience.
- Facilitated training for new employees on protocols and customer service standards to ensure consistent service delivery.
- Guided team members in maintaining productivity and performance metrics to achieve store objectives.
Store Manager
Dunkin’ Donuts
Ewing, New Jersey
10.2023 - 05.2024
- Oversaw daily operations, enhancing store efficiency and customer experience.
- Trained and supervised staff, improving customer service delivery and satisfaction.
- Established inventory management systems, ensuring optimal stock levels and reducing waste.
Front End Coach
Walmart
09.2021 - 03.2022
- Teach and develop supervisors and associates
- Evaluate performance of associates
- Developed and taught training programs for supervisors and associates to enhance team capabilities
- Managed cash transactions accurately
- Addressed customer service issues to ensure satisfaction
- Supported store goals by collaborating with the team
- Contributed to achieving store goals and targets through strategic planning and execution
- Review and maintain financial reports
- Cash management duties
Assistant store manager
Walmart
Hamilton
01.2020 - 11.2020
- WalmaRT-levittown, pa Maintain financial health of store
- Developed and coached supervisors and associates to enhance team capabilities
- Handled cash management tasks to secure accurate financial transactions.
- Evaluated associate performance to identify development opportunities
- Resolved in-stock discrepancies to ensure product availability.
- Executed cash management duties to secure accurate financial transactions.
- Oversaw daily operations of the store to ensure smooth functioning.
- Trained new employees on store procedures and customer service standards.
SUPPORT MANAGER
Walmart
Princeton
05.2018 - 01.2020
- Assisted management in coordinating store functions and processes to enhance operational effectiveness
- Delivered excellent customer service to foster positive customer relationships
- Trained associates on job responsibilities and skill development.
- Train and develop associates.
- Trained staff on company policies and operational procedures.
- Supported management by monitoring store operations and ensuring adherence to processes.
COSUMABLES DEPARTMENT MANAGER
WALMART
07.2015 - 05.2018
- Trained and developed team members to enhance skills and performance
- Provided excellent customer service to foster customer loyalty and satisfaction
- Merchandised products according to customer preferences and seasonal trends
- Maintained department inventory, cleanliness, and presentation to enhance shopping experience
Education
Bachelor of Science - Business
Tcnj
Ewing, New Jersey , Nj 08.2018 - 06.2021
Skills
- Inventory management
- Store operations
- P&L management
- Operational efficiency
- Inventory control
- Customer experience
- Customer satisfaction
- Effective communication
- Team Leadership
- Motivational leadership
- Talent development
- Performance evaluations
- Office equipment proficiency
- Microsoft Office
- MS Office
- Data entry
- Cash register operations
- Cash management
- Bank deposits
- Deposit procedures
- Closing procedures
- Documentation
- Program monitoring
- HR software
- HR support
- Administrative assistance
- Relationship management
- Product expertise
- Price structuring
- Financial reporting
- Identify errors immediately
- Root cause analysis
- Corrective actions
- Information retention
- HR software
- Relationship management
- Employee training
- HR support
- Administrative assistance
- Office and DocuSign
Languages
Jamaica
Timeline
Store Manager
Five Below
09.2024 - Current
Store Manager
Dunkin’ Donuts
10.2023 - 05.2024
Store Manager Trainee
Walmart
02.2022 - 05.2026
Front End Coach
Walmart
09.2021 - 03.2022
Assistant store manager
Walmart
01.2020 - 11.2020
Bachelor of Science - Business
Tcnj
08.2018 - 06.2021
SUPPORT MANAGER
Walmart
05.2018 - 01.2020
COSUMABLES DEPARTMENT MANAGER
WALMART
07.2015 - 05.2018