Tricia (Renee) Golden
OLIVE BRANCH,Mississippi
Summary
Professional stylist and previous salon owner bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Unfortunately I had to retire my cosmetologist license in 2015 due to back problems but I have missed it so much, even after working at other professions I am not happy unless Im in a salon. In the past 8 years I have held jobs in other fields but I have continued to follow the beauty industry.
Overview
30
30
years of professional experience
Work History
Receptionist
RV Service Center
05.2021 - 06.2022
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Corresponded with clients through email, telephone, or postal mail.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Answered phone promptly and directed incoming calls to correct offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered central telephone system and directed calls accordingly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Responded to inquiries from callers seeking information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Owner /Master Stylist
Self
08.2009 - 12.2010
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Resolved guest complaints about service or style.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Colored and treated hair using modern technology.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Cashier / Clerk
Granny's Attic
04.2011 - 12.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Addressed customer needs and made product recommendations to increase sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stylist/Aesthetician/Natural Nail Manicurist
Shear Essence Of Hair And Body
03.2007 - 03.2009
- Increased revenue through effective customer service and inventory management.
- Resolved guest complaints about service or style.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Developed loyal following of clients by providing high-quality services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Styled hair, makeup and nails for customers for special events and occasions.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Offered professional cuts, color services and extensions to salon customers.
- Educated customers on products to maximize benefits.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Developed creative techniques to provide clients with latest hairstyles.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated thorough knowledge of all salon products and services.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Organized sales area and work station to showcase products and boost sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Stylist/Aesthetician/Manicurist
Shear Heaven Salon
05.1994 - 04.1996
- Communicated effectively with management concerning important customer issues.
- Offered advice and recommended products to improve and maintain nails.
- Provided clients with advice and education on best nail care practices.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Cleaned and sanitized tools and equipment before each client.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Kept tidy and organized area to comply with cleanliness standards.
- Administered polishes, creams and cuticle oils.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Followed proper safety and sanitation guidelines while performing nail services.
- Grew repeat client base through effective marketing and customer service.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Educated clients on proper use of salon products.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Collaborated with other members of salon staff to provide amazing client experience.
- Assisted customers in selecting and applying appropriate nail colors.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Performed detailed trimming, filing and other nail services.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Executed pedicures and manicures using professional quality products and tools.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Completed consultations with spa guests to determine nail care needs.
- Responded to customer requests and concerns about gel application and nail art designs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Offered personalized services according to needs and preferences.
- Kept client's nails in great condition and offered advice on maintaining manicures.
Stylist
Super Cuts
01.1994 - 05.1994
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Distributed business cards outside of salon to generate new business.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked with men, women and children on daily basis.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Shampoo Tech
Igor Bosin Hair Studio
02.1993 - 10.1993
- Listened to customer preferences and recommendations from hairdressers to sell appropriate scalp products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Provided assistance to stylists when needed.
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Examined scalps to determine appropriate products to apply during shampooing processes.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
Receptionist
Goulds Day Spa And Salon
09.1992 - 02.1993
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Corresponded with clients through email, telephone, or postal mail.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Answered phone promptly and directed incoming calls to correct offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered central telephone system and directed calls accordingly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Responded to inquiries from callers seeking information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Certification - All-Nutrient Smoothing Therapy
Memphis Beauty Supply
Memphis TN05.2010
Certification - Coppala Keratin Complex Smoothing Therapy
Salon Service Group
In House Covington TN10.2009
Certification - Keune Color And Master Colorist
Salon Service Group
Held In House 07.2009
Attended - Cosmetology
America's Beauty Show
Chicago IL03.2009
Certification in Tahitian Fusion Hair Extensions - Hair Extensions
Jacqueline Jones International
Coral Springs FL10.2007
Certification - All Nutrient Color Class
Memphis Beauty Supply
Memphis TN09.2007
Certification - Matrix Color Class
State Beauty Supply
Memphis06.2007
Certification By Employer - Glue In Hair Extensions
Strand By Strand Hair Extensions
In Salon Study, Instruction Manual, And Testing05.2007
Cosmetology License - Cosmetology Education
Plaza Beauty School
Memphis, TN12.1993
Skills
- Calendar Management
- Multi-Line Telephone Systems
- Reception Desk Management
- Supply Management
- Telephone Skills
- Facility Safety
- Prioritization
- Greet Visitors
- Appointment Confirmation
- Information Retrieval
- Billing and Payment Processing
- Bank Deposits
- Information Protection
- Patient Information Collection
- Meeting Preparation
- Performance Improvement
- Restock Shelves
- Appointment Booking
- Answer Telephone Calls
- Visitor Check-In
- Reminder Calls
- Organization Skills
- Documentation
- Office Administration
- Making Appointments
- Organization and Efficiency
- Confirming Transactions
- Correspondence and Office Documents
Accomplishments
My greatest accomplishment has been my 3 children, I was able to stay at home with them for 11 years of which i homeschooled them for 4 years of that. I now have 4 grandchildren who i absolutely adore. Among those things was the fact that I owned and operated my own salon. I learned so many things involving owning and operating a successful salon with great customer service in a relaxing inviting atmosphere.
Timeline
Receptionist
RV Service Center
05.2021 - 06.2022
Cashier / Clerk
Granny's Attic
04.2011 - 12.2018
Owner /Master Stylist
Self
08.2009 - 12.2010
Stylist/Aesthetician/Natural Nail Manicurist
Shear Essence Of Hair And Body
03.2007 - 03.2009
Stylist/Aesthetician/Manicurist
Shear Heaven Salon
05.1994 - 04.1996
Stylist
Super Cuts
01.1994 - 05.1994
Shampoo Tech
Igor Bosin Hair Studio
02.1993 - 10.1993
Receptionist
Goulds Day Spa And Salon
09.1992 - 02.1993
Certification - All-Nutrient Smoothing Therapy
Memphis Beauty Supply
Certification - Coppala Keratin Complex Smoothing Therapy
Salon Service Group
Certification - Keune Color And Master Colorist
Salon Service Group
Attended - Cosmetology
America's Beauty Show
Certification in Tahitian Fusion Hair Extensions - Hair Extensions
Jacqueline Jones International
Certification - All Nutrient Color Class
Memphis Beauty Supply
Certification - Matrix Color Class
State Beauty Supply
Certification By Employer - Glue In Hair Extensions
Strand By Strand Hair Extensions
Cosmetology License - Cosmetology Education
Plaza Beauty School
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