Summary
Overview
Work History
Education
Skills
Additional Experience Details
Certification
Timeline
Generic

Tricia Gunness Gonzalez

Colorado Springs,CO

Summary

A highly dedicated professional in all endeavors with a passion for the people-facing service industries. A resourceful leader that can execute on multiple goals simultaneously. Skilled at working under pressure and adapting to new situations and challenges.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Balfour Account Specialist

Colorado Water and Mold
09.2023 - Current
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.

Service Center Manager

Balfour Beatty Communities
04.2022 - 08.2023
  • Communicated with residents and employees on the highest level to ensure greatest performance possible for team
  • Assisted in assigning service requests to Maintenance Technicians according to Maintenance Technicians skills and abilities
  • Ensured all Maintenance Technicians' workdays are loaded with a full day's work
  • Monitor workday of each Maintenance Technician to ensure they are completing service requests assigned to them per their scheduled AM and PM time frames
  • During tenure in this position, I helped improve Ft Carson Maintenance site's KPI's monumentally, including decrease in open work order count from 194% down to 101%
  • Utilized effective communication skills to motivate staff and ensure high-quality services
  • Provided exemplary customer service to clients and resolved their issues efficiently
  • Investigated customer inquiries thoroughly and provided timely resolutions
  • Demonstrated strong organizational skills in managing daily operations of the service center

Motivational Companion/Support Specialist

St. Albans Community Center For Veterans
03.2014 - 10.2021
  • Maintain records of patient care and report observations to case manager
  • Observe and report patients' vital health signs

General Manager

Madeline's Catering
11.2003 - 08.2013
  • Assist patients with administering medication, transportation and personal care
  • Help coordinate and execute the veterans vital daily schedule
  • Wedding planning and execution as the leader of a team of cooks and servers
  • Managed the intake, counting and depositing of payments
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
  • Recruit, hire and schedule a staff of 27 individual team members

Education

GED -

Grover Cleveland High School
NY
01.2005

Skills

  • Dependable
  • Responsible
  • Customer service oriented
  • Yardi property management software
  • Leadership
  • Team management
  • Training
  • Executing goals with efficiency
  • Multitasking
  • Prioritization

Additional Experience Details

Assist patients with administering medication, transportation and personal care. Help coordinate and execute the veterans vital daily schedule. Wedding planning and execution as the leader of a team of cooks and servers. Managed the intake, counting and depositing of payments. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Provided thoughtful guidance to personnel in navigating and resolving snags in productivity. Recruited, hired and scheduled a staff of 27 individual team members.

Certification

Certified in Mold, Lead and confined space

Timeline

Balfour Account Specialist

Colorado Water and Mold
09.2023 - Current

Service Center Manager

Balfour Beatty Communities
04.2022 - 08.2023

Motivational Companion/Support Specialist

St. Albans Community Center For Veterans
03.2014 - 10.2021

General Manager

Madeline's Catering
11.2003 - 08.2013

GED -

Grover Cleveland High School

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