Tricia Hayden
Gainesville,GA
Summary
Team Executive Assistant Lead with more than 10 years of proven success supporting top-tier executives, board members, both local and remote functional associates, while providing top quality management to the administrative services team, facilities team, and corporate events team. Extensive experience coordinating complex travel arrangements, schedules, meeting management, board of director events, and special recognition events. Recognized for strong work ethic, strength in boosting company morale, and maintaining discretion with highly sensitive materials. Leverages strong communication skills and a proactive commitment to work autonomously in a fast-paced environment thriving under pressure. Experience in developing and implementing operational standards, policies, and procedures with most notable accomplishment in leading the Administrative Services team through a complete overhaul of the onboarding process for functional new hires and revamping the functional landing pages for the company website. Employs professionalism and superior communication skills to meet both external and internal stakeholder needs.
Overview
15
15
years of professional experience
Work History
Sr Manager, Administrative Services
WHITE CAP Supply Holdings, LLC.
03.2022 - Current
- Directs a team of 8 administrative professionals responsible for providing administrative support to director level leadership to the executive leadership team in the functional business units including Finance, Operations, Sales and Marketing, Supply Chain, Information Technology, Human Resources, Legal, Investor Relations and Corporate Development
- Leads the facilities team responsible for overseeing all aspects of building functions and guarantees the safety and functionality of all corporate office space
- Serves as a strategic partner to C-suite executives and their leadership teams to ensure the effective utilization of resources and achievement of business goals
- Accelerates business objectives by developing and deploying strategies in organizational design, learning and development, talent management, compensation when related to the administration team as well as the facilities team
- Coordinates and executes high-level corporate events and meetings, resulting in a 30% increase in stakeholder engagement and satisfaction
- Manages and streamlines executive schedules, reducing scheduling conflicts and improving executive productivity by 30% through effective calendar management and meeting coordination
- Executes complex executive travel arrangements resulting in a 20% reduction in travel expenses through strategic planning and negotiation with travel vendors
- Conducts frequent weekly interactions with senior management to measure goal achievement, determine areas of improvement, and implement process plans with timelines
- Pilots the creation and implementation of business plans and professional workshops to support the growth and development of the administrative services team, which contributes to a 20% increase in team efficiency
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Executive Assistant to CEO and President
WHITE CAP Supply Holdings, LLC.
04.2020 - 03.2022
- Directed a team of 4 administrative professionals responsible for providing administrative support to director level leadership to the executive leadership team in the functional business units including Finance, Operations, Sales and Marketing, Information Technology, Human Resources, Legal, and Corporate Development
- Managed CEO and President's complex calendars and all travel logistics for field visits, investor conferences, board meetings, and corporate recognition event travel
- Served as professional partner and gatekeeper of CEO to executive clients, investors, board members and various levels of leadership within the organization
- Set the strategic direction for the delivery of all training and onboarding initiatives for incoming administrative and facilities staff
- Collaborated with senior leadership team to initiate new projects assisting in navigating various process changes
- Streamlined operational processes and prioritized tasks, reducing administrative costs and enhancing office efficiency allowing the senior leadership team to increase productivity
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Executive Assistant to President
WHITE CAP Supply Holdings, LLC.
04.2015 - 04.2020
- Optimized level of executive support delivered to President by maintaining weekly check-ins to build trust, understand expectations and strengthen strategic partnership.
- Provided comprehensive support to executive team including President, COO, CFO, VP HR, VP Operations, and VP Sales including project support, data tracking and all administrative needs.
- Discreetly managed and maintained confidential documents, calendars, and correspondence.
- Captured all real estate greenfield and expansion documentation and signatures for approval process through PMWeb, organization real estate platform.
- Coordinated and executed annual incentive program with $500K budget recognizing top-level performers: responsible for securing venue, activities on-site, décor and menu items, guest travel, while partnering with local resort planner to ensure successful event.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Marketing Manager
White Cap Construction Supply Inc.
07.2014 - 04.2015
- Participated in promotional activities and trade shows, working with advertisers and production managers, to market products and services
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals
- Provided world-class customer service to field leaders and associates while managing over 600 field requests annually
- Maintained strong relationships with internal stakeholders and suppliers when managing various marketing requests by providing constant transparent communication
- Served as gatekeeper to field providing information and resolution to marketing issues when presented.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Facilities Manager
White Cap Construction Supply Inc.
02.2013 - 07.2014
- Led event coordination and execution work with various teams for all facility events from planning to completion.
- Built strong relationships with outside vendors to secure best corporate discounts on event services: catering, hotel accommodations, shuttle, car services, event rentals.
- Developed and implemented comprehensive preventative maintenance and repair program in partnership with HVAC preferred supplier reducing system downtime by 30% and extending asset lifespan.
- Successfully conducted annual facility condition surveys and routine inspection site visits, resulting in 15% reduction in repair response time.
- Evaluated day to day facility management activities to ensure adherence to industry standards and operational excellence.
- Supported senior management in strategic planning initiatives and resource allocation for better facility operations.
- Implemented best business practices to ensure services and processes supporting organization run smoothly.
- Managed, maintained, and supported reliability of systems, equipment, and assets in facility.
- Led space allocation plans to accommodate various department needs and coordinated all office moves.
- Orchestrated comprehensive emergency response plan, enhancing safety and preparedness of corporate workplace environment for over 120 associates.
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
Executive Assistant to CEO
Emerald Software Group
01.2010 - 07.2012
- Provided administrative support to the Chief Executive Officer, VP of Corporate Development, and members of the Client Services Team.
- Optimized efficiency by implementing an electronic filing system for all corporate materials including contracts, legal agreements, and tax documentation.
- Spearheaded the delivery of all due diligence materials to newly acquired owners, and training of the Controller and leadership team on all established accounting systems and processes.
- Launched all cultural events, business development events, partner retreats, and team-building events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Bachelor of Science - English with Minor in Communication and Education
University of Southern Mississippi
Hattiesburg, MS08.1991
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Organizational improvement
- Project Planning
- Excellent Communication
- Work Planning and Prioritization
- Talent Development
- Partnership Development
- Process Improvement
- Problem-Solving
- Team Leadership
- Staff Management
Timeline
Sr Manager, Administrative Services
WHITE CAP Supply Holdings, LLC.
03.2022 - Current
Executive Assistant to CEO and President
WHITE CAP Supply Holdings, LLC.
04.2020 - 03.2022
Executive Assistant to President
WHITE CAP Supply Holdings, LLC.
04.2015 - 04.2020
Marketing Manager
White Cap Construction Supply Inc.
07.2014 - 04.2015
Facilities Manager
White Cap Construction Supply Inc.
02.2013 - 07.2014
Executive Assistant to CEO
Emerald Software Group
01.2010 - 07.2012
Bachelor of Science - English with Minor in Communication and Education
University of Southern Mississippi
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