Tricia James
North Canton,OH
Summary
Committed professional with 23 years of experience in clinical, home health and medical office environments. Team collaborator willing to adapt to new procedural and technical requirements with enthusiastic support. Expertise in obtaining prior authorizations for medical procedures, surgery and medications.
Overview
25
25
years of professional experience
Work History
LPN Telephonic Interviewer
Insight Global ( Contract Position With LTCG )
North Canton, United States
09.2021 - 01.2022
- Performed telephonic health interviews for insurance company applicants while working remotely.
- Maintained high level of productivity while providing accurate documentation of client's health history and lifestyle information.
- Remained professional and personable while conducting all interviews in timely manner, tactfully redirecting applicants when necessary.
- Maintained excellent attendance record, consistently arriving to work on time and working overtime when needed.
- Exceeded goals through effective task prioritization and great work ethic
LPN Charge Nurse
Canton Christian Home
Canton, OH
01.2020 - 09.2021
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Updated patient medical records with services provided, health conditions and response to treatments using PointClickCare.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising Physician Assistant.
- Collaborated with Physician Assistant on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
LPN Supervisor
Your Home Court Advantage
North Canton, OH
03.2016 - 03.2020
- Scheduled staff and delegated work assignments.
- Reviewed patient history to verify conditions and current medications.
- Managed various general office duties such as answering telephone, calling family members, faxing requests to physicians, keeping client charts organized with required forms and medical information.
- Responded to patient requests with appropriate clinical and personal assistance.
LPN
Spectrum Orthopaedics
North Canton, OH
11.2013 - 03.2016
- Answered incoming phone calls from post-op patients to triage medical concerns and handle medication refills.
- Scheduled testing, orthopedic surgery and physical therapy appointments.
- Obtained prior authorizations for MRI's, CT scans and orthopedic surgery.
- Worked as a scribe for orthopedic surgeons during medical examinations.
LPN
Union Internal Medical Specialties
Dover, OH
03.2006 - 11.2013
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Obtained prior authorizations for medications, MRI's and CT scans.
- Scheduled follow up CT scans and bronchoscopies when ordered by pulmonologist..
- Scheduled referrals when needed.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Education
Nursing Diploma -
Canton City LPN Program
Canton, Ohio07.1999
Skills
- EMR / EHR
- Referrals and Prior Authorizations
- Verbal and Written Communication
- Telephone Triage
- Multi-Tasking and Prioritization
- Medical History Documenting
Timeline
LPN Telephonic Interviewer
Insight Global ( Contract Position With LTCG )
09.2021 - 01.2022
LPN Charge Nurse
Canton Christian Home
01.2020 - 09.2021
LPN Supervisor
Your Home Court Advantage
03.2016 - 03.2020
LPN
Spectrum Orthopaedics
11.2013 - 03.2016
LPN
Union Internal Medical Specialties
03.2006 - 11.2013
Nursing Diploma -
Canton City LPN Program
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