Tricia Jones
Matteson,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
AT&T
Chicago, IL
05.2020 - Current
- Responsible for assisting customers with billing concerns and upgrading services.
- Providing superior customer care.
- Educating customers on services and benefits.
- Trouble shooting services.
- Scheduling tech appointments when needed.
Unit Secretary
St Patrick's Residence
Naperville, IL
08.2018 - Current
- Responsible for entering new admissions including all standing orders.
- Scheduling of all patient appointments and lab requests.
- Assisted staffing coordinator with in house staffing needs for Nurses and CNA's.
- Assisted in purchasing of facility supplies.
Caregiver
Sunrise Senior Living
04.2014 - 08.2018
- Responsible for assisting residents with all ADL's.
- Assisting with meal prep and serving of all meals.
Customer Care Specialist
Comcast Corporation
05.2014 - 10.2017
- Demonstrates functional skill in communicating and explaining basic account information to customers with focus on first call resolution.
- Prepare work orders and attempts to collect delinquent account balances.
- Acts as product consultant articulating product features and benefits and making recommendations based on customer needs/interests.
Customer Care Associate
Sears Holdings
04.2008 - 03.2009
- Responsible for processing appliance warranties and exchanges on defective merchandise.
- Scheduled delivery dates for furniture and appliances; worked directly with delivery teams to ensure the customers' deliveries arrived on time.
Education
HIGH SCHOOL DIPLOMA -
THORTON TOWNSHIP HIGH SCHOOL
Skills
- Receptionist
- Filing
- Microsoft Outlook
- Outlook
- Billing
- Organizational Skills
- Scheduling
- Word
- Typing
- Onshift
- Medline Purchasing
Assessments
- Scheduling, Proficient, 08/19, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Customer Focus & Orientation, Proficient, 08/19, Responding to customer situations with sensitivity.
- Customer Care Representative, Highly Proficient, 01/20, Applying customer service skills in a call center setting.
Timeline
Customer Service Representative
AT&T
05.2020 - Current
Unit Secretary
St Patrick's Residence
08.2018 - Current
Customer Care Specialist
Comcast Corporation
05.2014 - 10.2017
Caregiver
Sunrise Senior Living
04.2014 - 08.2018
Customer Care Associate
Sears Holdings
04.2008 - 03.2009
HIGH SCHOOL DIPLOMA -
THORTON TOWNSHIP HIGH SCHOOL