Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tricia Kling

Clearwater

Summary

Customer Service Representative with strong time management and communication skills. Demonstrated success in addressing customer inquiries and resolving issues, leading to increased customer loyalty and repeat business.

Overview

15
15
years of professional experience

Work History

Customer Service Representative (Remote)

Esch Metals Studios LLC
Carlisle
01.2021 - 03.2025
  • Serve as the first point of contact for customer inquiries via phone and email.
  • Resolve customer complaints with clear, accurate, and empathetic resolutions, resulting in increased loyalty and repeat business.
  • Maintain quality standards with high levels of customer calls and inquiries.
  • Respond to customer requests for products, services, and company information.

Customer Service/Office Manager

American Window Repair Co.
Enola
01.2010 - 01.2020
  • Applied critical thinking to troubleshoot issues and offer appropriate solutions.
  • Approved adjustments and returns in a timely manner when necessary.
  • Worked closely with team members to improve service processes.
  • Maintained an accurate invoice and billing database.
  • Provided feedback at monthly meetings to improve company policies and customer experience.

Education

Associate of Arts - Liberal Arts and Sciences

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Time management
  • Problem solving
  • Billing oversight
  • Attention to detail
  • Team collaboration
  • Critical thinking

Timeline

Customer Service Representative (Remote)

Esch Metals Studios LLC
01.2021 - 03.2025

Customer Service/Office Manager

American Window Repair Co.
01.2010 - 01.2020

Associate of Arts - Liberal Arts and Sciences

Harrisburg Area Community College

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