Tricia Lippert
Bismarck,North Dakota
Summary
Developed robust skills in process improvement and team leadership within dynamic and fast-paced environment. Seeking to transition into new field where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows.
Overview
18
18
years of professional experience
Work History
General Manager
Tavern Grill
Bismarck
10.2022 - Current
- Managed budget implementations, employee reviews and training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Johnny Carinos
Bismarck, ND
07.2007 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Education
Master Cosmetologist - Cosmetology
Hair Acadamy
Bismarck, ND04-2014
GED -
South Central High School
Bismarck, ND05-2009
Skills
- Leadership and team building
- Problem resolution
- Staff development
- P&L management
- Goal setting
- Team player
- Relationship building
- Staff training/development
- Customer relationship management
Timeline
General Manager
Tavern Grill
10.2022 - Current
General Manager
Johnny Carinos
07.2007 - 10.2022
Master Cosmetologist - Cosmetology
Hair Acadamy
GED -
South Central High School