Tricia Mordaunt
North Royalton,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
34
34
years of professional experience
Work History
Customer Service Rep.
Atlantic Aviation
12.1998 - Current
- Responsible in Assisting Customers/Clients with Numerous Requests to include but not limited to: Rental Car/Limo requests/Hotel Requests
- Assisting Crew with Aircraft Needs including coffee, Ice, Papers, Briefing Requests, Fueling Requests, and Confirming Crew/Client Reservations
- Entering Daily Tenant Schedules, as well as Schedules for Net Jets, Flt
- Options/Flex jet, Gama Aviation, etc....
- Upselling Fuel and Suggestive Selling
- Maintaining the Cleanliness of the Lobby, Café Area, and Pilots Lounge
- Charter Scheduling for Well Known Cleveland Sports Teams.
Buyer/Purchasing
Royalton Industries
09.1996 - 10.1998
- Responsible for Buying all Commercial items and stock parts
- Obtaining Quotes and seeking out new Vendors for Lower Effective Cost
- Responsible for confirming open orders, expediting purchases, cost comparison, and maintained data in the computer
- Dealt with Vendors on a Business Level including phone Conversations and Direct Contact
- Assisted the Engineering Dept
- With product questions on a daily basis
- Maintained the overall upkeep of the copy room, including making prints when needed.
Accounts Receivable Clerk
Proforma
06.1995 - 02.1996
- Responsible for Entering All Daily Cash
- Transported Company Deposits to and From the Bank
- Responsible for Multiline Switchboard, dealing with various customers and Franchise owners.
Receptionist/Secretary
Voss Industries Incorporated
09.1991 - 10.1993
- Operated a Multiline Switchboard
- Entered Data for AS-400 Terminal
- Circulated Invoices and Typed Purchase Orders
- Assisted The Purchasing Department with various tasks.
Legal Secretary
Baker and Hostetler
06.1991 - 09.1991
- Assisted Various Lawyers by handling all Secretarial Duties which included: typing of Depositions, Pleadings, Agreements, Complaints, Answers, Motion, Notices and Statements
- Entered Daily Case Information into the Computer as well as made appointments and scheduled meetings for lawyers.
Education
Social Service/Probation
University of Akron
Akron, OHBusiness Management Tech
Cuyahoga Valley J.V.S.
Brecksville, OHGraduate of North Royalton High School
North Royalton, OH01.1991
Skills
Upselling
Operated six line switchboard
Proficient in Jetstream Aviation Software
Developed and Maintained Customer Relations
Accomplishments
Traveled to many different Atlantic Aviation Locations providing assistance with computer training, and Customer Service Support.
Timeline
Customer Service Rep.
Atlantic Aviation
12.1998 - Current
Buyer/Purchasing
Royalton Industries
09.1996 - 10.1998
Accounts Receivable Clerk
Proforma
06.1995 - 02.1996
Receptionist/Secretary
Voss Industries Incorporated
09.1991 - 10.1993
Legal Secretary
Baker and Hostetler
06.1991 - 09.1991
Social Service/Probation
University of Akron
Business Management Tech
Cuyahoga Valley J.V.S.
Graduate of North Royalton High School
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