Tricia Peters

Work History

Sprouts Farmer Market

11.2021 - 12.2023

Resolved customer complaints in professional and timely manner.
Hired, trained and supervised team of service staff members to meet business goals.
Developed and maintained positive relationships with customers to build rapport and trust.
Met with customers to discuss service needs and offer available solutions.
Handled cash via cash registers and also made sure the cash office/safe balanced daily.
Coordinated with other departments to maintain streamlined and productive workflow.
In charge of Team Member Appreciation; putting together activities, food and prizes for the quarter.
Held a social hour each month to help motivate and engage in conversation with team members.
Monitored service staff performance and provided feedback for improvement.
Developed customer loyalty programs to increase customer satisfaction.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sprouts Farmers Market

06.2018 - 11.2021

Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Sprouts Farmer Market

06.2010 - 06.2018

Pleasantly greeted customers and provided prompt and courteous service.
Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Kept tidy and organized area to comply with cleanliness standards.
Assisted customers with price checking fruits and vegetables and finding requested items in department.
Trained new employees to provide knowledge of proper produce handling and rotation procedures.
Recorded sales information on database to enable tracking history and maintain accurate records.
Greeted customers and directed to requested products.

A&M Aerospace

03.2004 - 01.2010

Completed data entry tasks with accuracy and efficiency.
Organized, sorted, and checked input data against original documents.
Sorted documents and maintained organized filing process.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Used computer software to store and retrieve data.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Created spreadsheets for more efficient recordkeeping.