Tricia Reyna
Phoenix,AZ
Summary
BHT certified with 17 years working in behavior health. Knowledge with AHCCCS, SSI/SSDI, SSI MAO, Magellan, SMI, Words, Excel, multi-databases, hospital settings (financial side) and many other community base programs. Lived in Mexico for seven years fluent in speaking Spanish.
Overview
11
11
years of professional experience
Work History
Dispatcher of a crew of 25 field workers
MHM Builders Inc
06.2013 - 11.2019
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Family Support Partner
Southwest Network
09.2012 - 04.2013
- Collaborated with families to assist in growth, development and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Identified available community resources and programs for families of disabled children.
Assist president with mobile team reports
Crisis Response Network
10.2011 - 08.2012
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
Parent Partner
Family Involvement Center
01.2009 - 11.2011
- Utilized experience in child welfare system to better serve parents.
- Modeled appropriate parenting techniques to help parents improve skills.
- Completed frequent visits to family homes to check on progress.
- Scheduled and attended family and individual meetings to set family goals and achievement plans.
Skills
- Skilled community-based support
- Calm under pressure
- Organized
- Exceptional Communication skills
Timeline
Dispatcher of a crew of 25 field workers
MHM Builders Inc
06.2013 - 11.2019
Family Support Partner
Southwest Network
09.2012 - 04.2013
Assist president with mobile team reports
Crisis Response Network
10.2011 - 08.2012
Parent Partner
Family Involvement Center
01.2009 - 11.2011
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