Tricia Stone

• Managed daily office operations and ensured efficient workflow in health center.
• Assisted in coordinating patient admissions and discharges for smooth transitions.
• Collaborated with healthcare teams to address patient needs and improve satisfaction.
• Responded to inquiries from patients and families, providing information and assistance.
• Monitored office inventory to maintain supply levels.
• Created daily reports detailing cash receipts, disbursements and outstanding balances.
• Researched issues regarding billing and resolved problems to maintain customer satisfaction.
• Maintained office cleanliness and organization to promote productivity and positive customer experience.
• Answered phones using multi-line system and transferred calls to appropriate parties.
• Conducted monthly audits of financial transactions to identify discrepancies or errors in data entry processes.
• Performed clerical duties such as filing, photocopying, faxing, and scanning documents.
• Maintained accurate financial records and reports.
• Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
• Participated in meetings with senior management team to discuss financial performance metrics.
• Delivered administrative support by conducting research, preparing reports and handling information requests.
• Ensured compliance with legal and regulatory requirements affecting the business office.
• Managed daily operations within the business office, ensuring efficient workflow and productivity.
• Handled confidential information with discretion and integrity.
• Facilitated communication and coordination between department heads, staff, and external partners.
• Pitched in to help with office tasks during busy periods and staff absences.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

Collected patient demographic data efficiently during emergency department entries at Rhode Island and Hasbro Children's hospitals.
Ensured timely verification of insurance coverage and collected necessary co-pays.
Directed second shift registrar operations from 2006-2011, maintaining seamless workflow.
Took on responsibility in 2011 in the Business office for obtaining authorizations for elective procedures and emergency cases.