Tricia Theisen
Maple Grove,MN
Summary
Dynamic Project Manager with a proven track record at Ceramic Tileworks, excelling in project planning and execution. Adept at fostering team collaboration and enhancing client relations, I implemented quality control measures that significantly improved client satisfaction. Skilled in strategic planning and advanced problem solving, I consistently deliver results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Project Manager
Ceramic Tileworks
Maple Grove
09.2025 - 06.2026
- Led project planning and execution for diverse ceramic tile installations.
- Collaborated with cross-functional teams to streamline workflow processes.
- Developed and maintained project schedules ensuring timely delivery of materials.
- Implemented quality control measures to enhance product standards and client satisfaction.
Lead Customer Service Representative
OptumHealth
Eden Prairie, MN
02.2021 - 08.2025
- Led customer service team in resolving complex issues and enhancing client satisfaction.
- Trained and mentored new representatives to improve service delivery standards.
- Streamlined customer support processes, reducing response time and improving efficiency.
- Developed training materials that enhanced team knowledge of products and services.
- Balanced benefit amounts to ensure the customer received correct benefits.
City Desk Customer Service
Ceramic Tileworks
Maple Grove, MN
10.2017 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Placed orders for customers and ensured lead times were met.
Education
High School Diploma -
Maple Grove Senior High
Maple Grove, MN06.2005
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
- Strategic planning
- Schedule management
- Client relations
- Customer relations
- Advanced problem solving
- Project closure
- Team bonding
- Client rapport
- Customer relations specialist
Timeline
Project Manager
Ceramic Tileworks
09.2025 - 06.2026
Lead Customer Service Representative
OptumHealth
02.2021 - 08.2025
City Desk Customer Service
Ceramic Tileworks
10.2017 - 01.2021
High School Diploma -
Maple Grove Senior High