Tricia Tola
Rowlett
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
30
30
years of professional experience
Work History
Insurance and Patient Care Coordinator
Dental Attraction
Dallas
02.2016 - Current
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Provided compassionate support to patients and their families.
- Verified and filed insurance claim
- In charge of all accounting of patient accounts
- All secretaries duties for the doctor and staff
- Any thing I was asked to do
Front Desk Receptionist
Dossett Dental
Dallas
04.2011 - 01.2016
- Answering phone
- Scheduling patients
- Verifying insurance
- Presenting treatment plans
- Accounting
Pastor
The Salvation Army
Atlanta
06.1995 - 04.2011
- Participated in ministerial conferences and other professional development opportunities.
- Facilitated conflict resolution among church members.
- Created and ran programs for youth adults and seniors
- All administrative work within the local church
Education
Associate Degree in Pastoral Care - Ministry
Evangeline Booth College
Atlanta, GA06-1995
Some College (No Degree) - Pre Rec
University of Kentucky
Louisville, KYSkills
- Patient scheduling
- Insurance verification
- Healthcare documentation
- Patient account management
- Administrative
- Program Planning
- Medical billing
References
References available upon request.
Timeline
Insurance and Patient Care Coordinator
Dental Attraction
02.2016 - Current
Front Desk Receptionist
Dossett Dental
04.2011 - 01.2016
Pastor
The Salvation Army
06.1995 - 04.2011
Associate Degree in Pastoral Care - Ministry
Evangeline Booth College
Some College (No Degree) - Pre Rec
University of Kentucky