Detail-oriented front desk professional with over 23 years of experience in hotel operations. Skilled in problem-solving, team collaboration, and maintaining accurate room inventories. Committed to enhancing guest satisfaction through effective communication and service excellence.
Overview
23
23
years of professional experience
Work History
Hotel Front Desk Clerk
The Gallivant Times Square Hotel
234 West 48th St. New York
08.2002 - Current
Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Assisted guests with inquiries, providing information on hotel services and local attractions.
Maintained accurate room inventory and reservation systems to optimize occupancy rates.
Trained new staff on front desk procedures and customer service standards.
Assist management with guest grievances
Block rooms for group arrivals and prepare billing for group departures
Education
Bachelor of Arts - Healthcare Management
SUNY Canton
34 Cornell Dr, Canton, NY 13617
09-2026
Associate of Science - Television Production
Bergen Community College
400 Paramus Rd, Paramus, NJ 07652
05-2006
Skills
Client support
Payment processing expertise
Hospitality management
Proficient in multi-line phone operations
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.