Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Tricia Viselli

15 Schreiber Lane,NY

Summary

Detail-oriented front desk professional with over 23 years of experience in hotel operations. Skilled in problem-solving, team collaboration, and maintaining accurate room inventories. Committed to enhancing guest satisfaction through effective communication and service excellence.

Overview

23
23
years of professional experience

Work History

Hotel Front Desk Clerk

The Gallivant Times Square Hotel
08.2002 - Current
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Assisted guests with inquiries, providing information on hotel services and local attractions.
  • Maintained accurate room inventory and reservation systems to optimize occupancy rates.
  • Trained new staff on front desk procedures and customer service standards.
  • Assist management with guest grievances
  • Block rooms for group arrivals and prepare billing for group departures

Education

Bachelor of Arts - Healthcare Management

SUNY Canton
34 Cornell Dr, Canton, NY 13617
09-2026

Associate of Science - Television Production

Bergen Community College
400 Paramus Rd, Paramus, NJ 07652
05-2006

Skills

  • Client support
  • Payment processing expertise
  • Hospitality management
  • Proficient in multi-line phone operations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

French
Limited Working
English
Full Professional
Italian
Limited Working

Timeline

Hotel Front Desk Clerk

The Gallivant Times Square Hotel
08.2002 - Current

Bachelor of Arts - Healthcare Management

SUNY Canton

Associate of Science - Television Production

Bergen Community College