Priscilla Pimentel
New York
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at The Blakely New York. Proven ability in client relationship management and conflict resolution, enhancing guest satisfaction through effective communication. Skilled in booking systems and record keeping, consistently streamlining processes to improve operational efficiency. Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
16
16
years of professional experience
Work History
Hotel Front Desk Clerk
The Blakely New York
03.2022 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Sales Administrator
NAWSNY
New York
02.2014 - 01.2021
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Planned and directed staff training and performance evaluations.
- Recorded accurate and efficient records in customer database.
- Generated daily reports outlining key performance indicators relating to call center operations.
- Consistently met call center performance standards.
Cashier
Toys R Us
01.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Administrative Manager
Saint Augustine High School
The Bronx
11.2010 - 12.2011
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Supported staff through in-service training, providing mentorship and additional resources.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Monitored office supplies to replenish needed inventory before depletion.
Assistant
The Jewish Guild For The Blind
05.2009 - 09.2009
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate of Science - Human Services
Monroe University
The Bronx, NY06-2025
Skills
- Client relationship management
- Community outreach
- Behavioral assessment
- Active listening
- Team collaboration
- Conflict resolution
- Customer service management
- Organizational skills
- Booking systems
- Record keeping
- Multitasking Abilities
- Administrative support
- Verbal and written communication
- Telephone etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Completed manager training program.
- Resolved product issue through consumer testing.
Skills
- Customer service
- Customer service
Languages
Spanish
Professional
Languages
2
Timeline
Hotel Front Desk Clerk
The Blakely New York
03.2022 - Current
Sales Administrator
NAWSNY
02.2014 - 01.2021
Cashier
Toys R Us
01.2012 - 01.2013
Administrative Manager
Saint Augustine High School
11.2010 - 12.2011
Assistant
The Jewish Guild For The Blind
05.2009 - 09.2009
Associate of Science - Human Services
Monroe University
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