Breanna "Hayla" Henson
Hillsborough
Summary
Dynamic and customer-focused professional with extensive experience, excelling in payment handling and guest relations. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in managing reservations and maintaining confidentiality, ensuring a welcoming environment while optimizing operational efficiency.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Tru Hilton
08.2024 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant Administrator
Concord Eye Center
04.2024 - 08.2024
- Managed purchasing, stocking and organizing inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Maintained personnel records and updated internal databases to support document management.
Administrative Assistant
Charleston Neuroscience
05.2018 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
No Degree - Marketing
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Customer service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Microsoft office
- Professional appearance
- Multi-line phone systems
- Marketing/product line
- Ecommerce and website building
- Client/vendor relationship
- Reservations
- Basic accounting
- Reservation processing
- Auditing
- Hotel services and hospitality
Timeline
Hotel Front Desk Clerk
Tru Hilton
08.2024 - Current
Assistant Administrator
Concord Eye Center
04.2024 - 08.2024
Administrative Assistant
Charleston Neuroscience
05.2018 - 10.2019
No Degree - Marketing
Southern New Hampshire University
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