Joseph Nuno
Tonopah,AZ
Summary
Enthusiastic Customer Service Professional experienced in reception, medical, and customer service. Achieved effective customer engagement and problem resolution. Focused on maintaining privacy of confidential information and ensuring customer satisfaction through detailed record-keeping.
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel
Buckeye, Arizona
09.2025 - Current
- Greeted guests and provided check-in assistance with a friendly demeanor.
- Managed reservations using hotel property management systems.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Coordinated with housekeeping to prepare rooms for incoming guests daily.
- Assisted in training new staff on front desk procedures and customer service standards.
- Organized and maintained the lobby area for a welcoming atmosphere for guests.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Ensured that all guest requests were met promptly, courteously and efficiently.
Customer Service/Driver
City Electric Supply
Tolleson, Arizona
11.2023 - 01.2025
- Processed customer transactions efficiently.
- Assisted customers with product inquiries and selection.
- Handled customer complaints with professionalism and care.
- Greeted customers and provided friendly customer service.
- Delivered customer orders efficiently
- Maintained vehicle cleanliness and functionality for safe transportation of products.
- Communicated with customers to confirm delivery details and address inquiries promptly
- Answered incoming phone calls from customers regarding product availability or store locations.
Production Worker
California Closets
Tolleson, Arizona
06.2022 - 09.2023
- Operated cutting tools to create custom closet components.
- Maintained cleanliness and organization of the work area consistently.
- Inspected finished products for quality assurance and compliance standards.
- Followed safety protocols to ensure a secure working environment daily.
- Trained new employees on proper assembly techniques and safety practices.
Quality Control Technician
PepsiCo
Tolleson, Arizona
09.2019 - 10.2021
- Conducted regular quality inspections on production lines to ensure product standards.
- Monitored equipment performance and reported issues to maintenance teams promptly.
- Collaborated with cross-functional teams to resolve quality control discrepancies.
- Trained new staff on quality control procedures and safety protocols.
- Used testing equipment to assess product consistency during production runs.
- Conducted tests on product samples and recorded results.
- Examined samples of raw materials before use in production.
- Inspected incoming material prior to acceptance into inventory.
Medical Assistant/Receptionist
Surprise Health Center
Surprise, Arizona
05.2015 - 09.2018
- Managed patient scheduling and appointment coordination.
- Assisted patients with check-in and check-out processes to ensure smooth visits.
- Maintained accurate medical records and updated patient information.
- Assisted physicians in patient examination and procedures.
- Prepared and maintained medical equipment for various treatments.
- Managed patient records using electronic health record systems.
- Set up patient appointments and follow-ups.
- Educated patients on medication usage and treatment plans.
- Administered vaccinations and conducted basic laboratory tests.
- Collaborated with healthcare teams to enhance patient care delivery.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Handled incoming phone calls to assist patients and manage inquiries, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Office Manager/Customer Service
ACE Cash Express
Phoenix, Arizona
04.2008 - 08.2013
- Assisted customers sending and receiving money, also cashing checks and processing payday loans.
- Coordinated scheduling for staff.
- Managed inventory and placed orders for office supplies.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Assisted customers sending and receiving money, also cashing checks and processing payday loans.
Education
CMA / Phlebotomist - Medical Assistant
Everest College
Phoenix, AZ 11.2013 - 08.2014
Desert Hot Springs High School
Desert Hot Springs, CASkills
- Fluent in English and Spanish
- Customer service
- Hospitality and accommodation
- Customer relationship management
- Data entry
- Training new staff
- Effective communication
- Verbal and written communication
- Team collaboration
- Time management
- Microsoft Office Suite
- Empathy in customer service
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel
09.2025 - Current
Customer Service/Driver
City Electric Supply
11.2023 - 01.2025
Production Worker
California Closets
06.2022 - 09.2023
Quality Control Technician
PepsiCo
09.2019 - 10.2021
Medical Assistant/Receptionist
Surprise Health Center
05.2015 - 09.2018
CMA / Phlebotomist - Medical Assistant
Everest College
11.2013 - 08.2014
Office Manager/Customer Service
ACE Cash Express
04.2008 - 08.2013
Desert Hot Springs High School