Tricia Ware
Digital Optometrics
Oakland,TN
1
Certification
33
years of professional experience
Highly skilled and enthusiastic professional with more than 25 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Work History
Lead Remote Refractionist
4 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Lead Tech of 9 remote technicians
CLINICAL SUPERVISOR
19 Years 4 Months- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Implement new policies and educate staff on changes.
- Assessed patients, determined needs and managed care.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Developed improvement plans to solve problems and improve lagging areas.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Lead and directed team of 7 clinical personnel and support staff.
- Developed and adjusted work schedules for ophthalmic technician staff.
- Obtained and recorded patient medical history and past ocular history.
- Administered eye medications for dilation and treatment.
- Measured and recorded visual acuity and color vision testing.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
OPHTHALMIC TECHNICIAN
2 Years 5 Months- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
- Measured and recorded visual acuity and color vision testing.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Performed lensometry and sit-lamp examinations.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Applied medical terminology related to provider-specific treatments and techniques.
- Transcribed sensitive documents with complete confidentiality.
WORKUP TECHNICIAN
4 Years- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Education
Skills
Team Leadership
Scheduling
HIPAA
Staff Management
Chronic Disease Management
Clinical Abilities
Patient Health Education
Certification
Certified Ophthalmic Assistant
Ophthalmic Scribe Certified
Timeline
Lead Remote Refractionist
Digital Optometrics
05.2022 - CurrentRead More
CLINICAL SUPERVISOR
Passons Eye Center
06.2002 - 10.2021Read More
OPHTHALMIC TECHNICIAN
Dr Flinn Pediatric Ophthalmology
05.1998 - 10.2000Read More
WORKUP TECHNICIAN
Vítreo Retinal Foundation
05.1994 - 05.1998Read More
Raleigh Egypt High School
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