Priscilla Gonzalez
El Paso,TX
Summary
Ophthalmic Support Professional with 8+ years of experience in telehealth, clinical vision testing, and ophthalmic operations. Skilled in remote patient care, workflow optimization, and mentoring coworkers. Bilingual in English and Spanish, with a strong focus on patient satisfaction, team collaboration, and operational excellence.
Overview
9
9
years of professional experience
Work History
Remote Refractionist
DigitalOptometrics
09.2021 - Current
- Conduct remote vision assessments and guide patients through telehealth testing
- Accurately document and communicate refractive data to clinicians
- Collaborate with coworkers to share workflow tips and improve efficiency as requested by supervisor
- Support team members in troubleshooting and enhancing telehealth operations
- Ensure compliance with privacy, safety, and clinical protocols
Lab Technician / Optometric Technician
Stanton Optical
09.2019 - 09.2021
- Performed vision testing: acuity, depth perception, intraocular pressure, color vision, pupil reflexes
- Cut, polished, and inspected prescription lenses with precision
- Educated patients on contact lens use and bifocal adaptation
- Prepared exam rooms and maintained sanitized equipment
Lab Technician
Visionworks
06.2018 - 09.2019
- Manufactured prescription lenses and completed five-point inspections
- Ensured quality and accuracy prior to patient dispensing
Optometric Assistant / Clerk
Richard Nevins, OD
05.2017 - 12.2017
- Prepared patients for exams and assisted with vision testing
- Managed front desk, insurance verification, and co-pay collection
- Supported patients with frame selection and daily office operations
Front Desk Receptionist
Providence Hospital
12.2016 - 02.2017
- Greeted patients, handled emergencies, and maintained confidentiality
- Assisted in patient transport and daily operational support
Medical Office Assistant
Dr. Tej Gupta
08.2016 - 09.2016
- Obtained vital signs, maintained charts, scheduled appointments
- Assisted patients with paperwork and medical documentation
Education
Medical Assistant Certificate - undefined
Southwest University
El Paso, TX01.2016
Skills
- Clinical: Vision Testing, Vital Signs, Patient Education, Telehealth Assessments
- Leadership / Teamwork: Workflow Guidance, Mentoring Coworkers, Collaborative Problem Solving
- Administrative: Scheduling, Insurance Verification, Medical Documentation
- Technical: Telehealth Platforms, Microsoft Word, Excel, PowerPoint
- Soft Skills: Communication, Organization, Customer Service, Bilingual (English/Spanish)
Timeline
Remote Refractionist
DigitalOptometrics
09.2021 - Current
Lab Technician / Optometric Technician
Stanton Optical
09.2019 - 09.2021
Lab Technician
Visionworks
06.2018 - 09.2019
Optometric Assistant / Clerk
Richard Nevins, OD
05.2017 - 12.2017
Front Desk Receptionist
Providence Hospital
12.2016 - 02.2017
Medical Office Assistant
Dr. Tej Gupta
08.2016 - 09.2016
Medical Assistant Certificate - undefined
Southwest University