Tricia Welch
Proactive Operations Manager experienced in driving process optimization and reducing costs. Enhanced workplace safety and improved operational efficiency through strong quality control and team collaboration. Focused on leveraging skills to exceed business objectives.
Work History
Operations Manager
4 Years 4 Months- Streamlined operational processes to enhance efficiency within package sorting and maintain service excellence.
- Streamlined operational processes to enhance efficiency within package sorting and delivery systems.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised employee workflow to improve productivity and ensure adherence to quality standardss.
- Coordinated training sessions scheduled employees and for new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Team Leader
5 Months- Led team in efficient package sorting and distribution processes.
- Streamlined workflow processes, reducing delays in package delivery times.
- Trained new employees on operational procedures and best practices in the operation.
- Trained new employees on operational procedures and best practices in logistics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Material Handler
2 Years- Sorted packages for scanning to meet production goals.
- Observed safety procedures and practices to prevent injury.
- Provided backup support to other departments' functions' as needed during peak periods or staff shortages, ensuring seamless operations.
- Operated material handling equipment to receive and ship freight.
- Enhanced warehouse safety by consistently adhering to all established safety protocols and guidelines.
- Reduced equipment downtime by performing routine equipment service checks and reporting any issues to management promptly.
Education
High School Diploma
Skills
Manager of the month
Awarded manager of the month for exceptional leadership and management of the night-side matrix operation. Successfully oversaw approximately 90 employees, ensuring operational excellence, productivity, and workplace engagement. Maintained flawless administrative execution and operational compliance while managing expanded responsibilities. Achieved outstanding PPH (Packages Per Hour) results through effective team leadership, process optimization, and performance management. Demonstrated strong commitment and adaptability by successfully covering the entire matrix operation and maintaining consistent performance standards.