Tricia Williams
Waterbury,CT
Summary
Adept at fostering environments of care and respect, I leveraged time management and relapse prevention skills at JCCA to enhance client well-being. Demonstrated unparalleled reliability, significantly improving patient and child safety. Excelled in crisis intervention and sanitation, ensuring high standards of cleanliness and order.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Key Human Services
Connecticut
10.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
City Mail Carrier
USPS
Mount Vernon, NY
03.2018 - 01.2022
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Milieu Counselor
JCCA
Pleasantville, NY
02.2016 - 07.2018
- Cultivated a culture of respect within group settings by modeling effective communication techniques and conflict resolution strategies.
- Promoted client self-advocacy by encouraging active participation in treatment planning process and decision-making regarding their care.
- Maintained accurate case records, ensuring compliance with confidentiality regulations and agency policies.
- Enhanced therapeutic environment by implementing evidence-based counseling techniques and interventions.
Daycare Assistant
KINDER RHYME
Mount Vernon, NY
06.2013 - 01.2016
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
KEYSTONE NATIONAL HIGHSCHOOL
1280 NW 1ST CT-MIAMI FL09-2014
Skills
- Time management
- Reliability and punctuality
- Relapse prevention
- Cleaning and sanitizing
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Adult CPR/AED certification – American Red Cross.
Timeline
Direct Support Professional
Key Human Services
10.2024 - Current
City Mail Carrier
USPS
03.2018 - 01.2022
Milieu Counselor
JCCA
02.2016 - 07.2018
Daycare Assistant
KINDER RHYME
06.2013 - 01.2016
High School Diploma -
KEYSTONE NATIONAL HIGHSCHOOL