Tricia Wolfe
Westland,USA
Summary
Experienced Program and Project Manager with a strong background in vendor management and turnkey project execution. Proven track record overseeing project execution and successful delivery of digital service integration projects. Analytical, adaptable, and collaborative, with prior experience leading teams and driving business results.
Overview
2026
2026
years of professional experience
Work History
DSP Integrations Specialist
Allied Vaughn,General Motors (Contract)
2022 - Current
- Serve as a primary business point of contact for third-party vendors throughout their implementation of GM Digital Service Solutions’ integrations during the development, User Acceptance testing, pilot, and release phases in S. America and MEO
- Leverage established processes and triage reported issues to ensure timely resolutions to application and/or integration issues
- Drive operational success metrics and goals for the Digital Service Solutions Business Operations team in conjunction with the Service Insights team
- Work directly with third-party vendors and regional business teams in each region throughout development, user acceptance testing, pilot, and deployment to diagnose, troubleshoot, and resolve issues relating to vendor systems and integrations with other GM systems and applications
- Work with key stakeholders to identify and prioritize system enhancements
- Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
- Stay abreast of current business and industry trends relevant to service lane tools
- Work with third-party vendors to implement spec updates to support GM application updates
- Manage compliance with vendor contracts and assist with DSP spec development
- Work with the GM UAT team, Product Managers, Business Leads, third-party vendors, and dealers to validate integration functionality and timely deployment in the GMSA and MEO markets
Web Content Specialist
Allied Vaugh, General Motors (Contract)
2021 - 2022
- Researched and wrote content that goes above and beyond just general part functions. This content included information such as accolades, technology benefits, signs of wear, and features and benefits.
- Facilitated approvals of written content through various departments such as: Product, US and Canada Marketing, Aftermarket and OE Engineering, Safety, and US and Canadian Legal.
- Use of Microsoft Excel and Microsoft Access to massage large amounts of exported data of content per Product Line
- Content generation for other projects such as Second IO, Amazon, Project Phoenix, and Collision
- Translated content for Spanish, Russian, and Portuguese parts in PartSmart
- Project QC for fellow Web Content Specialists
Operations Supervisor
Hennes and Mauritz
Novi, MI
2017 - 2020
- Management Coach; training and coaching new Managers to learn and develop in their new roles
- Oversaw all activity of operations on a district level, to ensure efficiency and safety from a corporate level.
- Actively worked with Department and Store Managers to support the business needs by planning and prioritizing actions together
- Ensured the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with store management team
- Planned and executed guidelines for logistics teams to successfully complete inventory rotation and sales while following appropriate safety and security guidelines
Substitute Teacher, General and Special Education
Wayne-Westland Public Schools
, MI
2016 - 2018
- Performed classroom management duties
- Supervises student behavior and interactions while performing instructional activities
- Licensed in the State of Michigan to teach as a substitute
Program Project Manager
Allied Vaughn
Livonia, MI
2005 - 2016
- Preformed audits that all purchase orders matched received goods and incoming payables, while tracking profit margins.
- Vendor Management, included purchasing of outsourced services and materials for facility, as well as sales collaterals for projects.
- Managed client contracts and sales agreement, submitted invoices accordingly using portals such as Covisent, GM Supply Power, OB10, and eSupplier Connect.
- Managed contract services for facility maintenance and of leased equipment.
- Coordinated proposals, quotes, and contracts while maintaining records in the CRM software; salesforce.com
- Created and administered Sales Margin and Productivity Reports
- Managed projects for our top Tier 1 Automotive, Information Technology, and Medical Supply clients
- Managed both physical and digital assets while incorporating a wide range of physical and electronic delivery and storage options through portals
- Integrated client’s digital and physical libraries into an efficient, easily accessed resource
- Produced projects for Interactive Multi-Media Design for DVD and CD authoring services, video editing, digital encoding, streaming video, graphic design, and web services
- Led Project Management Team while responsible for maintaining and increasing sales
- Responsible for writing and revising facility processes and procedures
- Database Set Up Management
Account Executive, Multi Media
QC Media Services
Livonia, MI
2001 - 2005
- Managed projects for DVD and CD authoring services, video editing, graphic design, and optical disc duplication and mass manufacturing.
- Managed team members for a multi-media producer and manufacturer.
- Dramatically enhanced customer-satisfaction ratings by expediting all requests and ensuring a high degree of accuracy and time sensitivity.
- Formerly Premiere Video
Education
Bachelor of Business Administration - Management
Northwood University
Midland, MI01.2002
Associate of Arts -
Schoolcraft Community College
Livonia, MI01.2000
Skills
- Personable & Team Oriented
- Analytical
- Process improvement
- Project management & planning
- Vendor management
- System integration
- Technical troubleshooting
- Cross-functional collaboration
- Microsoft Office
- Salesforce
- CM Databases
Affiliations
Miracle League of Plymouth, Plymouth MI 2011 —
2016
Advisory Board Member and Chairperson, Special Events
- Served as a key member of the Advisory Board, providing strategic guidance and
insights to support organizational growth. Led and oversaw special events, coordinating
efforts across teams to ensure successful planning and execution of high-profile
initiatives aligned with the organization's goals and mission.
- Contributed to fundraising efforts, securing key partnerships and resources to support
event and organizational success.
2016
Advisory Board Member and Chairperson, Special Events
- Served as a key member of the Advisory Board, providing strategic guidance and
insights to support organizational growth. Led and oversaw special events, coordinating
efforts across teams to ensure successful planning and execution of high-profile
initiatives aligned with the organization's goals and mission.
- Contributed to fundraising efforts, securing key partnerships and resources to support
event and organizational success.
Timeline
DSP Integrations Specialist
Allied Vaughn,General Motors (Contract)
2022 - Current
Web Content Specialist
Allied Vaugh, General Motors (Contract)
2021 - 2022
Operations Supervisor
Hennes and Mauritz
2017 - 2020
Substitute Teacher, General and Special Education
Wayne-Westland Public Schools
2016 - 2018
Program Project Manager
Allied Vaughn
2005 - 2016
Account Executive, Multi Media
QC Media Services
2001 - 2005
Bachelor of Business Administration - Management
Northwood University
Associate of Arts -
Schoolcraft Community College