Tricia Li-A-Ping
Brooklyn,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Sales Associate
House Of Jeans Inc
12.2020 - 03.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Trained new employees regarding operations, policies and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Selected and filled orders from stock to fulfill customer requirements.
Prime Now Shopper/Problem Solver/Trainer
Prime Now LLC
09.2018 - 08.2020
- Demonstrated speed and accuracy in order item selection.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Facilitated orders and completed accurately to meet aggressive deadlines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Order Fulfillment Associate/Trainer
United Staffing Services/Timeworks Worldwide
10.2015 - 03.2017
- Maintained compliance with company safety policies and called violations to attention of management.
- Drove customer satisfaction by successfully completing all returns within timeframe from receipt in fulfillment department.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Associate
B E Active Corp
08.2014 - 02.2015
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Education
High School Diploma -
Urban Assembly School For Music And Art
Brooklyn, NY5 2010
Certification - Cosmetology
American Beauty School
The Bronx, NY07.2014
Skills
- Staff education and training
- Order fulfillment
- Stocking and replenishing
- Retail store support
- Stock management
- Customer service/support
Timeline
Sales Associate
House Of Jeans Inc
12.2020 - 03.2024
Prime Now Shopper/Problem Solver/Trainer
Prime Now LLC
09.2018 - 08.2020
Order Fulfillment Associate/Trainer
United Staffing Services/Timeworks Worldwide
10.2015 - 03.2017
Associate
B E Active Corp
08.2014 - 02.2015
High School Diploma -
Urban Assembly School For Music And Art
Certification - Cosmetology
American Beauty School