Tricia Woody
Herrin,IL
Summary
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Membership Specialist II
Healthcare Service Corporation
Marion, IL
10.2011 - 05.2026
- Take phone calls from members regarding COBRA coverage
- Send COBRA notifications
- Process COBRA applications and payments
- Take phone calls from employer groups and insurance brokers/agents regarding COBRA
- Take phone calls from members, employer groups and insurance agents/brokers regarding summaries of benefits and coverages
- Schedule meetings between medical director and provider to discuss denied requests for services.
- Take prior authorization requests over the phone.
- Update member provider in the system
- Work automated files for membership
- Update membership files from email
- Triage emails received and assign to the membership specialist that handles the account
- Work bank files and post payments received from members and employers.
- Balance daily reports
- Coordinated communication between departments to streamline membership services.
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
Medical Transcriptionist
Southern Illinois Healthcare
Carbondale, IL
08.2007 - 10.2011
- Transcribe medical reports
- Answer phone
Assistant Manager
Dairy Queen
Johnston City, IL
01.2006 - 08.2007
- Operate cash register
- Make ice cream treats to order for customers
- Make food orders to order for customers
- Open and close restaurant
- Manage 3-5 employees
- Manage labor cost
- Trained and mentored new staff on company standards and service protocols.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Enhanced customer service by resolving complaints and improving overall experience.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Certificate - Medical Transcription
John A Logan College
Carterville, IL05.2008
Skills
- Answering phones
- Data entry
- Scheduling
- Sending new and reviewing received emails
- HIPAA
Timeline
Membership Specialist II
Healthcare Service Corporation
10.2011 - 05.2026
Medical Transcriptionist
Southern Illinois Healthcare
08.2007 - 10.2011
Assistant Manager
Dairy Queen
01.2006 - 08.2007
Certificate - Medical Transcription
John A Logan College