Tricilla Ceballos
Ovilla,Tx
Summary
I am a highly motivated professional known to demonstrate good work ethic and build productive relationships. Experienced Supervisor leading team members and building morale. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement policies and procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor II
Department of Family and Protective Services
06.2017
- Manage Administrative Staff and a unit of caseworkers responsible for conducting Investigations within the CPI Division
- Select, hire, and develop staff through performance data and individual weekly conferences
- Provide Guidance and direction on policy, procedures, best practices, and ongoing support through professional development
- Provide adequate training to new staff members hired within the agency
- Conduct field visits with trainees and provide feedback
- Collaborate with the training academy, mentor program specialist and training compliance coordinator to ensure staff are on track for graduation after three month training program
- Make critical decisions that are crucial to the protection of children
- Provide case consultation and monitor the status of cases
- Consult with the Program Director and Regional staff, external public, and private stake holders to provide details of complex cases
- Represent the program at meetings, conferences, workgroups, hearings, and other events
- Collaborate with multi-disciplinary teams including law enforcement, therapists, and medical staff as needed
- Ensure all time and leave is entered into the Centralized Accounting and Payroll/Personnel System
- Serve as a mentor to other Supervisors new to the Leadership role.
Investigation Specialist IV
Department of Family and Protective Services
02.2010 - 06.2017
- Investigate cases of child abuse and neglect and maintain a caseload
- Interview children/parents and complete social history assessments within timeframes
- Help care for children in custody
- Perform office duties including, but not limited to screening telephone calls, receiving, and directing clients, word processing, filing, and faxing
- Complete Home Studies for court, attend court hearings, write affidavits, and file court documentation in a timely manner
- Provide families with adequate services to meet their needs
- Transport clients to appointments and services
- Co-create plans with families to ensure child safety
- Responsible for protecting the unprotected from further abuse and neglect.
Counselor Intern
Denton County Juvenile Detention Center
08.2012 - 05.2013
- Conduct initial Assessments and Comprehensive Evaluations
- Provide counseling services to at risk youth
- Provide Group Therapy focused on Resiliency
- Maintain accurate and up to date clinical records
- Document case notes in client charts.
Client Service Coordinator
City House Family Center
09.2009 - 02.2010
- Answer initial phone calls, complete phone assessment, and help clients determine appropriate services
- Represent agency at community events
- Justify billing and accepting payments
- Input Client data in database after initial and last service
- Assist therapist in scheduling and maintain appropriate files on clients.
Liaison
Transicare
09.2009 - 11.2009
- Serve as a liaison in the psychiatric emergency room at Parkland Hospital
- Communicate well and relate information to doctors, nurses, psych techs, and registrar
- Provide Single Portal Authorities to be able to transfer patients to psychiatric hospitals
- Enroll patients in North star Insurance
- Schedule outpatient appointments for clients.
MR Community Support Services Specialist/ Job Coach
Denton County MHMR
05.2008 - 09.2008
- Provided in-home training, community integration, and respite services
- Transported consumers to and from employment
- Provided instruction that enables individuals with developmental disabilities to have a more independent life.
Education
Master of Art in Counseling -
Dallas Baptist University
Dallas, TX05.2013
Bachelor of Arts in Psychology and a Minor Spanish -
University of North Texas
Denton, TX08.2009
Skills
- Training and Mentoring
- Complex Problem Solving
- Ability to set clear expectations
- Goal- Oriented
- Employee Motivation
- Staff Development and Management
- Networking and Building Relationships
Certification
Licensed Professional Counselor- Associate
Activities
- Volunteering in community and church functions
- Assistant Cheerleading Coach for MYFL
Hobbies and Interests
- Helping others in need
- Researching about mental health and emotional awareness
- Leading by example and being a positive role model to others
Timeline
Supervisor II
Department of Family and Protective Services
06.2017
Counselor Intern
Denton County Juvenile Detention Center
08.2012 - 05.2013
Investigation Specialist IV
Department of Family and Protective Services
02.2010 - 06.2017
Client Service Coordinator
City House Family Center
09.2009 - 02.2010
Liaison
Transicare
09.2009 - 11.2009
MR Community Support Services Specialist/ Job Coach
Denton County MHMR
05.2008 - 09.2008
Master of Art in Counseling -
Dallas Baptist University
Bachelor of Arts in Psychology and a Minor Spanish -
University of North Texas
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