Trieana Depratto
Montgomery
Summary
Seeking a customer service position in a growing environment, where strong interpersonal skills are needed to ensure effective relationships with customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Zoro Inc
01.2022 - 12.2024
- Responded to customer inquiries on orders status and lead times. Offering Excellent support catered to address specific needs.
- Interacted with third party vendors/ resellers regarding out of stock items or exceeding lead time products.
- Created rapport with customers by offering products that fit needs or lifestyle, and provided discounts options if available.
Artist- Painter
Self Employed
07.2019 - 01.2021
- Made use of materials, such as ink, watercolors, acrylic, and pencils to create unique pieces for customers.
- Consulted with clients in person, phone or email to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Utilized digital techniques to create and enhance artwork.
Customer Service Representative
Peach State Health -Aerotek
09.2018 - 05.2019
- Gathered information, assessed, and fulfilled members needs while educating them on important policies and procedures.
- Researched and identified any inaccuracies on claim payments, sent to the correct departments for follow ups.
- Maintained confidential patient, employee and company information in compliance with company polices and regulatory requirements.
Customer Service Representative
Southern Company Gas
06.2017 - 05.2018
- Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Prepared work orders request for new service, outages, and maintenance.
Education
High School -
West Aurora High School
Aurora, Il05.2009
Skills
- Multi-tasker
- Attention to detail
- Typing 50 WPM
- Dispute resolution
- Active Listening
- Call center procedures
Timeline
Customer Service Representative
Zoro Inc
01.2022 - 12.2024
Artist- Painter
Self Employed
07.2019 - 01.2021
Customer Service Representative
Peach State Health -Aerotek
09.2018 - 05.2019
Customer Service Representative
Southern Company Gas
06.2017 - 05.2018
High School -
West Aurora High School
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