Trilby Arney
Salado,TX
Summary
Goal-oriented individual with 5+ years of customer service and leadership experience. I am cross trained in multiple different departments at my current job and am always looking for opportunities for growth. I am a quick learner and work well with a team or independently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager/Estimator
Gerber Collision And Glass
Copperas Cove, TX
06.2017 - Current
- Providing excellent customer service for 5+ years
- Keeping customers informed on the status of the vehicle during the repair process.
- Writing auto damage estimate for 5+ years, preparing work orders and setting target dates.
- Effectively handling claim assignments and communicating with insurance companies.
- Quality control
- Ordering parts and effectively communicating with vendors, customers and team members about backorders.
- Worked with sublet vendors to schedule and assist with completion of repairs.
Sales Associate
Rustler's Junction
Lampasas, TX
06.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Cash handling- Returned change and processed debit and credit card payments.
Education
Associate of Applied Science - General Studies
Central Texas College
Killeen, TX08.2017
High School Diploma -
Lampasas High School
Lampasas, TX05.2015
Skills
- Teambuilding
- Active Listening
- Problem Solving
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- OpsTrax
Certification
Professional Photographer
Timeline
Customer Service Manager/Estimator
Gerber Collision And Glass
06.2017 - Current
Sales Associate
Rustler's Junction
06.2016 - 01.2017
Associate of Applied Science - General Studies
Central Texas College
High School Diploma -
Lampasas High School
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