Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Trimaine Miller

Southern Pines,NC

Summary

Guided young athletes in developing life skills and accountability through the sport of basketball.

Overview

23
23
years of professional experience

Work History

General Manager

Athlete's Foot
09.2022 - 10.2025
  • Directed daily operations to ensure exceptional customer service and store performance.
  • Implemented strategic marketing initiatives to enhance brand visibility and drive sales growth.
  • Oversaw inventory management to optimize stock levels and minimize excess inventory costs.
  • Developed training programs for staff to improve product knowledge and service excellence.
  • Fostered a collaborative team environment, enhancing staff morale and productivity through mentorship.
  • Analyzed sales data to identify trends, informing strategic decision-making for product offerings.

Assistant Manager

Shoe Carnival
03.2020 - 09.2022
  • Led team in achieving sales targets through effective training and motivation of staff.
  • Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
  • Developed and implemented promotional strategies to boost customer engagement and drive foot traffic.
  • Oversaw daily operations, ensuring compliance with company policies and standards for service excellence.
  • Mentored junior staff in best practices for customer service, fostering a collaborative team environment.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Assistant Manager

Hibbetts Sports
02.2019 - 05.2022
  • Led team operations in absence of General Manager, ensuring continuity and productivity.
  • Oversaw stockroom operations, ensuring organized inventory and timely preparation of shoes for release dates.

Teacher Assistant

Sandhills Carolina Community College
05.2002 - 08.2003

Assisted in grading student assessments. Supported the organization of presentations. Provided guidance to students during preparation activities.

Education

Bachelor of Science - Independent Studies

North Carolina A&T State University
Greensboro, NC
08.2010

Skills

  • Directed team training and development initiatives to enhance service delivery standards
  • Designed and delivered impactful presentations to enhance communication effectiveness
  • Spearheaded strategic management initiatives to enhance collaboration and achieve successful project outcomes
  • Facilitated brainstorming sessions to generate innovative solutions for complex challenges
  • Spearheaded shift scheduling optimization initiatives to enhance operational efficiency

Affiliations

I am a member of the Prince Hall Masons Lodge 838 based out of Greensboro NC

Timeline

General Manager

Athlete's Foot
09.2022 - 10.2025

Assistant Manager

Shoe Carnival
03.2020 - 09.2022

Assistant Manager

Hibbetts Sports
02.2019 - 05.2022

Teacher Assistant

Sandhills Carolina Community College
05.2002 - 08.2003

Bachelor of Science - Independent Studies

North Carolina A&T State University