Trina Converse
Donaldsonville,LA
Summary
Dynamic manager with a proven track record at McDonald’s, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and mentoring, while optimizing performance and productivity. Skilled in time management and staff training, consistently achieving goals in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Manager
McDonald’s
Sorrento, LA
04.2004 - 06.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
Donaldsonville High
Donaldsonville, LA07.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Shift scheduling
Timeline
Manager
McDonald’s
04.2004 - 06.2025
GED -
Donaldsonville High