Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Trina Dawson

Douglas,WY

Summary

Dynamic Accounts Receivable and Billing Clerk with a proven track record, enhancing customer satisfaction through effective dispute resolution and meticulous payment management. Adept at claims processing and fostering teamwork, I consistently deliver high-quality results under pressure, driving productivity and accuracy in financial operations.

Competent Accounts Receivable Specialist bringing 20 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

36
36
years of professional experience

Work History

Accounts Receivable and Billing Clerk

Memorial Hospital of Converse County
09.2024 - Current
  • Improved customer satisfaction through timely resolution of billing inquiries and disputes.
  • Facilitated timely payments from clients by maintaining clear communication and providing necessary documentation.
  • Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
  • Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.

Accounts Receivable Clerk

Wind City Physical Therapy
09.2023 - 09.2024
  • Improved customer satisfaction through timely resolution of billing inquiries and disputes.
  • Facilitated timely payments from clients by maintaining clear communication and providing necessary documentation.
  • Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
  • Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.

Bakery Clerk/Temporary Bakery Manager

Winn Dixie Grocery
02.2022 - 08.2023
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.

Billing Specialist/Business Office Payment Poster

Various Doctors
09.1989 - 12.2009
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Handled account payments and provided information regarding outstanding balances.

Education

High School Diploma -

Midland Trail High School
Hico, WV

Skills

  • Bank deposits
  • Claims processing
  • Payment management
  • Statement preparation
  • Payment posting

Timeline

Accounts Receivable and Billing Clerk

Memorial Hospital of Converse County
09.2024 - Current

Accounts Receivable Clerk

Wind City Physical Therapy
09.2023 - 09.2024

Bakery Clerk/Temporary Bakery Manager

Winn Dixie Grocery
02.2022 - 08.2023

Billing Specialist/Business Office Payment Poster

Various Doctors
09.1989 - 12.2009

High School Diploma -

Midland Trail High School

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Trina Dawson