Anthony Esparza
Summary
Logical Account Specialist successful at completing accurate work under tight deadlines. Knowledgeable about generating invoices, processing payments and updating digital records. Proficient in Quickbooks, Square and Excel. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
18
18
years of professional experience
Work History
Accounts Receivable and Billing Clerk
On Tap Water Systems
10.2021 - Current
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Senior Service Technician
Industrial Electric Service
11.2012 - 09.2021
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options
- Trained personnel in equipment maintenance and helped develop key diagnostic skills.
Service Technician
Hobart Corporation
05.2006 - 11.2012
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
High School Diploma -
Edison High School
Huntington Beach, CA06.1998
Skills
- Payment Coordination
- Bank Deposits
- Invoice Processing
- Financial software
- Technical Support
- Preventive Maintenance
- Equipment Troubleshooting
- Problem and Issue Resolution
Timeline
Accounts Receivable and Billing Clerk
On Tap Water Systems
10.2021 - Current
Senior Service Technician
Industrial Electric Service
11.2012 - 09.2021
Service Technician
Hobart Corporation
05.2006 - 11.2012
High School Diploma -
Edison High School