Trina Ferrell
Brookhaven,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Manager Trainer
Family Dollar
Brookhaven, MS
12.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
District Manager in Training
Family Dollar
McComb, MS
02.2023 - 04.2024
- Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
- Maintained a keen focus on safety and compliance, ensuring all stores adhered to relevant regulations and maintained a secure environment for both employees and customers.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Owner/Operator
Divine Nutrition
Baker, LA
01.2020 - 01.2022
- Managed day-to-day business operations.
Store Manager
Dollar General
Smithdale, MS
11.2010 - 12.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associates Of Science - General/Nursing
Copiah-Lincoln Community College
Wesson, MSSkills
- Inventory Management
- Customer Service
- Time Management
- Team Leadership
- Staff Training
- Accurate Cash Handling
- Task Delegation
- Brand Awareness
- Customer Engagement
- Employee coaching
- Problem-solving abilities
- Task Prioritization
- Coaching and Development
- Employee Performance Reviews
Timeline
District Manager in Training
Family Dollar
02.2023 - 04.2024
Store Manager Trainer
Family Dollar
12.2021 - Current
Owner/Operator
Divine Nutrition
01.2020 - 01.2022
Store Manager
Dollar General
11.2010 - 12.2019
Associates Of Science - General/Nursing
Copiah-Lincoln Community College