Topher Vent
Dallas,TX
Summary
Customer-oriented Customer Service Manager with seven years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
- High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
- Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Store Manager Trainer
Starbuck Coffee Company
01.2019 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Oversaw, trained and encouraged new store managers, promoting culture of efficiency and performance.
- Proposed innovative ideas to increase market share.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Implemented training curriculum and had an 85% promotional success rate adding to company leadership.
Store Manger
Starbucks Coffee Company
01.2016 - Current
- Customer Engagement management; continuous follow up, relationship building, and innovative measures to provide continuity with clientele to continue to return and further their experience
- Staffing, including leadership and team members
- Active and innovative recruiting
- Training/Development: created and implemented curriculum to further develop employees to grow within their current role towards future role with in brand
- Inventory Management: Continuous improvement and development to support increasing demand and product needs, while adjusting to many challenges with shipping and delivery.
- Multi-Unit Management: dual managing multi business type simultaneously, supporting both business and management of people, customers and employees alike.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed community reputation through commitment to customer satisfaction and strong client relationships. Maintained Top 5 status regionally for Customer Connection; raising store scores on average 20 points for each store managed.
Shift Supervisor
Starbucks Coffee Company
01.2015 - 01.2016
- This is fast paced, high action, at times stressful position that requires attention to detail and the ability to appropriately handle situations and make quick decisions in a timely manner to accommodate needs of both partners and customers.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
B.S. - Health, Allied Health Option
Texas A&M University
College Station, TX2011
Skills
- Customer engagement and Relationship management
- Recruitment and Hiring
- Sales Tracking
- Business Leadership
- Verbal and Written Communication
- Data Analysis
- Multitasking and Prioritization
- Inventory Tracking and Management
- Waste Management and Reduction
- Training program development
Timeline
Store Manager Trainer
Starbuck Coffee Company
01.2019 - Current
Store Manger
Starbucks Coffee Company
01.2016 - Current
Shift Supervisor
Starbucks Coffee Company
01.2015 - 01.2016
B.S. - Health, Allied Health Option
Texas A&M University