Trina Jasinski
Burr Ridge,IL
Overview
27
27
years of professional experience
Work History
Customer Commucation Coordinator
Nordstrom Midwest Region
Oak Brook, IL
11.2013 - Current
- Manage event logistics and operations, including support staff, vendor services and volunteers.
- Strive to know the customer, determine their needs and provide an elvated personalized experience.
- Developed and implemented the Level 4 Experience reward benefit fact sheet and protocol for internal communications.
- Executed 3789 of the 6895 Level 4 Experience events in 2017, spearheading 7 of the top 10 Level 4 Experience hosting stores.
- Train store employees throughout the year esuring quality and execution is complaint with Reward benefit.
Lead Spa Coordinator
Nordstrom Oakbrook Center
Oak Brook, IL
11.2007 - 11.2013
- Created and maintained relationships and loyatly with clients through personal interactions.
- Anticipated spa guest concerns and addressed them immediately.
- Attaining value to customers while driving multiple store trips.
- Served as a primary point of contact for employees and guests for information on spa products and services.
- Managed maintenance of client records.
- Daily management of retail area, front desk tasks and processing of sales in Millennium POS accurately and timely.
- Developed relationships with other departments to increase Spa awaress and obtain new clients.
Department Manager
Nordstrom Oakbrook Center
Oak Brook, IL
12.2001 - 11.2007
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Maintained inventory control protocols and procedures.
- Routinely created data for the buyers to help support the needs of the business
- Awarded Cash Call, Department of the Month and Erik Nordstrom Personal Book Bobblehead.
Sales and Marketing Coordinator
Casino Del Mar
Port Isabel, TX
11.2000 - 11.2001
- Acted as the point of contact for all incoming sales inquiries and as the primary help desk support.
- Coordinated travel arrangements, conference calls, sales meetings, tradeshows, recruited interns, and performed various administrative duties as needed
- Supported Sales Manager in marketing, advertising and promotional campaigns; planned and organized promotional presentations.
Retail Sales Associate
Nordstrom Oakbrook Center
Oak Brook, IL
07.1997 - 10.2000
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Fostered a positive work environment by consistently treating all coworkers and customers with respect and consideration.
- Achieved daily sales goal by cross selling and promoting additional products
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Education
Associate of Arts -
International Academy of Design And Technology
Chicago, ILTimeline
Customer Commucation Coordinator
Nordstrom Midwest Region
11.2013 - Current
Lead Spa Coordinator
Nordstrom Oakbrook Center
11.2007 - 11.2013
Department Manager
Nordstrom Oakbrook Center
12.2001 - 11.2007
Sales and Marketing Coordinator
Casino Del Mar
11.2000 - 11.2001
Retail Sales Associate
Nordstrom Oakbrook Center
07.1997 - 10.2000
Associate of Arts -
International Academy of Design And Technology