Use knowledge of student accounts and investigative skills to direct students to appropriate resources on campus; educate students how to better utilize the system to ensure deadlines are met and classes are secured
Maintain student, staff, and faculty files and records
Document all pertinent information
Update computerized information system regarding changes to financial changes
Collaborates with university units outside of the Student Financial Services on behalf of individual students, providing advocacy and problem-solving as challenges arise
Balance cash funds daily, prepare bank deposits; post & release departmental deposits and electronic files, and posts financial aid and scholarship checks to students
Care Coordinator Lead
Flexcar
05.2021 - 07.2022
Work interactively with other departments to review and schedule pick up, drop off, maintenance, and swaps for 20+ people per half hour at 12+ different locations
Provide communication through daily emails, phone calls and text messages
Serve as a liaison between mechanics, clients, and various departments.
Bank Teller
Wells Fargo
10.2017 - 05.2021
Developed strategic conversation flow and coaching to assist teller line, which created a 30% increase of branch teller referrals
Worked closely with specialty bankers and management to build sustainable relationships with all customers.
Instructional Student Assistant at California State University, Bakersfield Mathematics Tutoring CenterInstructional Student Assistant at California State University, Bakersfield Mathematics Tutoring Center