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TRINA MONROE
Registered Nurse
Charlotte,NC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
Work History
CERTIFIED CASE MANAGER
ATRIUM HEALTH PINEVILLE
Charlotte, NC
06.2017 - Current
- Partnered with physicians, social workers, therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Identified care needs of 30+ patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
- Liaised with social worker to expedite financial assistance not covered by insurance
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Developed and implemented safety plans for clients at risk of harm to provide protection
- Collaborated with interdisciplinary team to determine timely delivery of services
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications
- Maintained detailed records of patient progress, documentation of services and case notes
- Developed individual treatment plans and provided counseling to patients
- Coordinated patient discharge planning and follow-up care.
CLINICAL NURSE IV
REX HOSPITAL
Raleigh, NC
10.1999 - 06.2017
- Staff Nurse on 30 bed Pediatric/Bariatric Unit
- Preceptor and Charge Nurse
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
SITE REVIEW CONSULTANT
Inovalon
Raleigh, NC
09.2014 - 05.2017
- Chart Abstractor, ICD 10 Coding, Perform chart reviews and scan data
- Remote and Onsite Visits
- Knowledge of HEDIS measures
- Conducted chart reviews of operations and identified areas for improvement
- Scanned and uploaded medical records into electronic medical records system
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines
- Maintained 95% or greater as required in several company led courses
- Recognized for receiving 8 Excellent Site Review Surveys in 2015
- Extracted, structured and analyzed data from medical charts to build database
- Communicated effectively with staff,and followed up with medical staff regarding missing information in patient records.
Pediatric Travel Nurse
FlexCare Medical Staffing
Spotsylvania, VA
04.2014 - 05.2014
- Helped young patients feel comfortable with procedures and immunizations
- Performed bedside assessments as sole caregiver/nurse on 6 bed pediatric unit
- Took vital signs, entered orders, started IV's, administered medications, completed admissions and discharges and ADL's
- Floated to Mother Baby and Nursery.
- Complied with ethical and legal standards to maintain professional integrity and meet regulatory requirements
- Maintained current knowledge of healthcare practices and developments to provide evidence-based care
- Educated patients and families on health topics, medications and treatments to increase understanding and improve health outcomes.
Travel Nurse
Trustaff, Texas Children
Houston, TX
04.2012 - 05.2012
- S Hospital
- Documented patient interactions and interventions in EPIC EMR
- Delivered outstanding care to pediatric patients s diagnoses such as liver transplants and managed care from treatment initiation through to completion on busy 30 bed unit
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans during 12 hour night shift
- Educated patients and families about medications, treatments and lifestyle changes to better understand and manage condition
- Performed lab draws, took vital signs, dispensed nasogastric feedings.
Travel Nurse
American Mobile Healthcare, Kaiser Permanente
San Diego, CA
07.2011 - 09.2011
- Delivered outstanding care to pediatric and neonatal patients with various diagnoses and managed care from treatment initiation through to completion
- Documented all elements of care and updated patient charts and confidential files to reflect changes in care plans, interventions applied, and observations
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Floated to NICU numerous times to care for progressive care newborns with ratio up to 4:1
- Traveled to Kaiser Los Angeles for 2 days to fill in staff on pediatric unit during 4 day job action.
Education
Master of Science - Nursing Leadership in Health Care Systems
Grand Canyon University
Phoenix, AZ 09.2020 - 05.2022
Bachelor of Science - Nursing
North Carolina A & T State University
Greensboro, NC 08.1992 - 05.1998
Skills
CommunicationCritical ThinkingProblem SolvingLeadershipMotivational InterviewingEPICCERNERCAREPORT
Certification
Commission of Case Manager Certification - 2020-2025
Accomplishments
- Nominated for The DAISY Award For Extraordinary Nurses October 2023
- Living Our Commitments Award 2022
- VIA Award 2021 for Teamwork and Commitment
- Key Engagement Award Program (KEAP) 2018 For Participating in LEAN project.
- Achieved Evidence Based Project while in Graduate school by introducing EPIC for new user tasks.
Software
Interests
Volunteering, Networking, Educating, Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Basic Life Support, American Heart Association - 2 years
07-2022
Master of Science - Nursing Leadership in Health Care Systems
Grand Canyon University
09.2020 - 05.2022
Commission of Case Manager Certification - 2020-2025
01-2020
Foundational Motivational Interviewing Training
12-2018
CERTIFIED CASE MANAGER
ATRIUM HEALTH PINEVILLE
06.2017 - Current
SITE REVIEW CONSULTANT
Inovalon
09.2014 - 05.2017
Pediatric Travel Nurse
FlexCare Medical Staffing
04.2014 - 05.2014
Travel Nurse
Trustaff, Texas Children
04.2012 - 05.2012
Travel Nurse
American Mobile Healthcare, Kaiser Permanente
07.2011 - 09.2011
CLINICAL NURSE IV
REX HOSPITAL
10.1999 - 06.2017
Registered Nurse, North Carolina Board of Nursing
07-1998
Bachelor of Science - Nursing
North Carolina A & T State University
08.1992 - 05.1998